Customer Service Accounts Payable
Resume:
KATIA MENDOZA
Miami, FL *****
*************@*****.***
PROFESSIONAL EXPERIENCE:
Airbus (Miami Training Center for Pilots)
TSA Assistant (Transportation Security Administration):
Nov. 2011 - Jul. 2012 (Temporary - Contract)
. Verify and follow-up on course list for upcoming training courses.
. Communicate with airlines to obtain information to complete
applications for their training.
. Create TSA files for trainees (US Citizens and non-US Citizens) with
all proper documentation: passport, pilot license, medical
certificate, and TSA Approval.
. Validate TSA applications on TSA database.
. Upload photos of trainees, upon approval from TSA, that all
documentation is ready.
. Finalize applications once training is completed.
. Create spreadsheet for the security guard TSA log book.
. Assist customer service team in the administration of company gift
shop by keeping track of inventory, processing payments, and recording
all financial transactions.
Representative, Customer Support:
. Responsible for overseeing all inquiries from customer accounts and
maintaining effective customer relations. Assists the Director,
Customer Training Support & Services and the Manager with special
projects.
. Provide and verify customer requests in order to ensure timely
responses.
. Manage the functional evolution of the commercial control system
(COCOS) and maintain up-to-date customer data base.
. Prepare in a timely manner all invoice transmittal sheets and
forward to the Accounting Department for
proper billing to the customer.
. Receive and issue purchase orders for services to be performed
in accordance with customer requests.
Aquabrass Inc. (Bathroom-Kitchen Faucets, Bathtubs, Basins, Showers,
Accessories) Canada, Invoicing - Office Clerk: Apr 2006 - May 2011
. Prepared about 100 to 150 Canadian and USA Invoices daily
. Verified prices, promotional sales, transport, quantity orders
shipped, and inventory.
. Followed up with customers to ensure that orders were accurate and
they were satisfied with the product.
. Managed Spanish-speaking clients with product inquiries such as
delivery information.
. Generated assemblies stock in the system before invoicing for
inventory purposes.
. Updated system daily with tracking numbers.
. Reported all back orders from invoicing to the supervisor.
. Provided the information of manifests transports for accounts payable
purposes.
. Updated customer requirements into the system.
. Assisted other departments, in the absence of others, with special
projects such as providing credit, debits, and outstanding balances
for the accounting department.
Fersten Worldwide (Apparel, Headwear Manufacturer), Canada, Office Clerk:
Sept. 2003 -Mar 2006
. Processed and classified client orders into the systems.
. Handled inquiries of Spanish-speaking clients.
. Followed up on requests with customers.
Credico Marketing (Credit Cards applications), Canada, Data Entry Clerk:
Jan 2003 - Aug 2003
. Input credit card applications into the system.
. Confirmed customer orders over the phone.
royal Bank, (Kelly agency) Temporary, Canada, Data Entry Operator: Nov
2002 - Jan 2003
* Verified night deposits, corporate, and ATM transactions.
* Updated credit/debit information for customers.
* Compiled daily transactions and performed system backup.
CommScan LLC, an investment banking research firm, New York, NY,
Researcher, Fixed Income Department: Sep 1993 - Jul 2000
* Analysed Securities and Exchange Commission filings including 424Bs,
credit agreements in order to notify customers when stock would
become available for purchase and providing prudent investment advice
with regard to this, and registrations relating to debt securities.
* Updated pricing information of credit facilities into database.
* Researched issues in Wall Street Journal, DJ Interactive, NewsEdge,
and Bloomberg (stock market).
*
* Trained and supervised analysts, clerks, and interns.
* Processed wire and cable transmissions for use by brokerage and
investment bank firms.
* Prepared accounts receivable cash receipts and accounts payable log,
invoice and account research inquiry.
EDUCATION:
. Carrefour de L'est: French Courses (CANADA )
. Institute Of Colombia: Secretary, Office skills training (COLOMBIA )
. Sagrada Familia High School - Diploma (COLOMBIA)
SKILLS:
. Type over 60 wpm.
. Excellent communication
. Detailed, well organized and self oriented.
. Proficient in MS Excel, Word, Outlook, internet, ACCPAC, EDGAR, and
GAIA.
LANGUAGES:
Trilingual: Spanish, English & French.
Contact this candidate