Customer Service Representative
Resume:
Quanise Boyd
Cell 862-***-****
*******.***@*****.***
Irvington, NJ 07111
Highlights:
Objective:
Education:
Responsible, punctual, and efficient with an intense desire to learn and handle multiple tasks. Possess the
ability to ask for assistance when needed; work alone or as a team player. Support commitments to
customer-service, employee development and continuous improvement.
To obtain a position capitalizing my professional development and career
growth.
Star Career Academy
Newark, NJ
Medical Assistant Program
• Quality Assurance of Specimen
• Vital Signs
• Medical Terminology
• Venipuncture
• Universal Procedures
• EKG
2011
Certifications: OSHA (blood borne pathogens), HIPAA & CPR.
Work Experience: 11/2006-12/2009 Cingular/AT&T Wireless
Paramus, NJ
Global Business Services Specialist
• Handled global & business wireless service.
• Retained customers; discouraged customers from disconnecting wireless service.
• Troubleshot and resolved complex billing, technical issues and customer complaints.
• Appointed to mentor program, assisted new hires and tenured reps with adherence issues.
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Skills: Microsoft Word, Works, Excel, Outlook, Internet and typing 50 (WPM)
09/2007-03/2008
National Business Ordering (Special Assignment)
Assisted executives from Fortune 500 companies wanting to start new service with +600 lines.
Ordered new and upgraded equipment.
Activated new lines of service accounts and made changes to ensure customer quality.
10/2003-04/2005 American Telephone & Telegraph Paramus, NJ
Customer Service Representative
Processed credit card and check payments.
Performed documentation skill and employee development.
09/2000-04/2003 J.P. Morgan Chase
Secaucus, NJ
Customer Service Representative/Trainer
Performed account maintenance and documentation.
Processed check and credit card payments
Employee development/trained new staff
Quanise Boyd
Cell 862-***-****
*******.***@*****.***
654 Lyons Avenue #105
Irvington, NJ 07111
Higlights: Responsible, punctual, and efficient with an intense desire to learn and handle multiple tasks. Possess the ability to ask for assistance when needed; work alone or as a team player. Support commitments to customer-service, employee development and continuous improvement.
Objecive: To obtain a position capitalizing my professional development and career
growth.
Education: Star Career Academy
Newark, NJ 2011
Medical Assistant Program
• Quality Assurance of Specimen
• Vital Signs
• Medical Terminology
• Venipuncture
• Universal Procedures
• EKG
Certifications: OSHA (blood borne pathogens), HIPAA & CPR.
Work Experience: 11/2006-12/2009 Cingular/AT&T Wireless
Paramus, NJ
Global Business Services Specialist
• Handled global & business wireless service.
• Retained customers; discouraged customers from disconnecting wireless service.
• Troubleshot and resolved complex billing, technical issues and customer complaints.
• Appointed to mentor program, assisted new hires and tenured reps with adherence issues.
09/2007-03/2008
National Business Ordering (Special Assignment)
Assisted executives from Fortune 500 companies wanting to start new service with +600 lines.
Ordered new and upgraded equipment.
Activated new lines of service accounts and made changes to ensure customer quality.
10/2003-04/2005 American Telephone & Telegraph Paramus, NJ
Customer Service Representative
Processed credit card and check payments.
Performed documentation skill and employee development.
09/2000-04/2003 J.P. Morgan Chase
Secaucus, NJ
Customer Service Representative/Trainer
Performed account maintenance and documentation.
Processed check and credit card payments
Employee development/trained new staff
Skills: Microsoft word, Works, Excel, Outlook, internet an typing 50 (WPM)
Contact this candidate