Manager Customer Service

RICHARD ZARKOU

Highlights of Qualifications:

More than 20 years’ experience in wholesale distribution including over 15 years as a trainer/manager and liaison between upper management and employees. Extensive experience with management in all areas of the warehouse.

Summary of Qualifications:

• Warehouse management experience

• Shipping, receiving, inventory

• Order merchandise and negotiate freight wages

• Safety guidelines: aerospace and medical industry

• Successfully assisted in multiple company closures

• RF Guns Scanners and software equipment

• Word, Excel, SAP, Oracle DMS, Windows AS 400 Access, Power point

• Scissor Lift, electric pallet jacks, forklift

Work Experience:

Asst. Operations Manager October 2010 to Dec 2011

Size Wise - Hayward, CA; Medical Equipment

• Employee relations, counseling, supervised 15 employees

• Dispatched trucks for deliveries and performed delivery at times of customer service calling our customers for on time deliveries

• Quality Control and Quality Assurance

• Inventory all trucks twice a shift

• Followed safety regulations and proper guidelines

Warehouse Manager December 2009 to June 2010

Linn Star - Benicia, CA; Home Appliances

• Advanced knowledge of inventory control

• Shipping and receiving

• Fast pace environment and turnaround

• Monitored returns process and cycle counts

• Supervised 7 employees

• Opened and closed the building

• Staged and loaded product for delivery

Sr. Operations Supervisor January 2007 to March 2009

Exel Logistics - Benicia, CA; DC for Home Depot

• Trained and Supervised 30 employees

• Shipping, receiving, loaded, and unloaded

• Oversaw shipping and receiving overfill departments, all employee relations: Scheduling, Reviews, Coaching and Team Building

• In charge of the Continues Improvement Team

• Updated the Standard Operating Procures and improving processes

• Safety oriented

• Maintained service and equipment logs

• Performed cycle counts daily, 4 physical inventories every 6 months, and blind counts

• Assisted with procedures and solutions to help with company closure

Inventory Manager May 2006 to December 2007

World Wide Technologies - Livermore, CA; Telecommunications for AT&T

• Managed and Trained I/C Staff

• Prepared and assisted in the day to day management of inventory levels

• Performed inventory control duties

• Cycle counting, physical audits, reconciliation and inventory adjustments

• Acted as lead contact for Warehouse and Finance groups

Warehouse Manager September 2003 to September 2005

US Air Conditioning Distributions - San Leandro, CA; Consumer Products

• Supervised over 20 employees

• Employee relations including: hiring and firing, scheduling, counseling, reviews, and trainings.

• Implemented a safety program

• Ordered all warehouse supplies, unloaded/load vendors trucks for deliveries

• In charge of all inventory control including cycle counts, order fill, receiving and shipping, physical inventory, and shrink and loss prevention

• Fork Lift Training Program

• Training employees on new products

Warehouse Manager March 2003 to September 2003

Sears (contract) - Salt Lake City, UT; Consumer Products

• Oversaw shipping and receiving

• Maintained accurate inventory control

• Set up the receiving staging warehouse for fixtures and equipment for the new Sears Grand being built

• Direct supervision and scheduling of 5 employees

• Unloaded vendor's trucks and reloaded company trucks set for delivery to the store

Trainer Supervisor March 1997 to September 2002

Honeywell HPG - West Valley City, UT; Aerospace

• Trained all new employees in order fill, receiving, shipping and inventory departments

• Handled cycle counts, analyzed researched and audited inventory

• Assisted in implementation of special stocking project that improved order

• Retrieval by 200 % actively participated in warehouse audits

• Identified problems, diagnosed causes and determined corrective actions

• Demonstrated consistent record accuracy

• Served on Safety Committee for 2 years

• Assisted in plant closure

Warehouse Manager June 1986 to February 1997

S&W Imports - Salt Lake City, UT; Consumer Products

• Liaison between customers and manufacturer's

• Assisted subordinates and supervisors in identifying and resolving problem

• Directed and managed staff of 30 full time employees

• Trained all new employees

• Maintained accurate inventory control

• Supervised Shipping, Receiving, and Overfill departments

• Impended Safety Program and Employee of the Month and Training Process Program

Education and Achievements

2010 EPA Certificate 608 Type 1 2000 Six Sigma plus Green Belt Certification Mainstream Engineering Corp. 2000 Authorized OJT Trainer

2001 MSCE Networking Honeywell 1999 Outstanding Success Completion of 6062

2000 HTML Web Design PC West 100% Customer Service

2008 Essentials of Leadership 2 Exel

2008 Essentials of Leadership 1 Exel

2000 Safety Award 3 years Accident Free

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