MAE P. JACKSON

*** ********* ***

Alpharetta, GA 30022

404-***-****

mdyaik@r.postjobfree.com

SUMMARY

A seasoned professional in market research, finance and human resources. Excellent organizational, analytical, communication and interpersonal skills. Detail oriented. Supported by a strong academic background.

SELECTED ACCOMPLISHMENTS

Client Services

• Managed multiple research projects to ensure work was completed within budget.

• Improved the customer assistance for two major mystery shopping clients by automating projects to online.

• Prepared billing invoices and monthly statements for customers. Maintained database of advanced payments.

• Reduced operating costs by $10K and improved customer services by streamlining procedures within first 6 months. Unit won the first Departmental Quality Award.

Supervision and Training

• Supervised, briefed and scheduled staff to meet project deadlines. Monitored, edited and validated work for accuracy, clarity and legibility.

• Supervised and trained clerical staff to process 800+ invoices and expense reports weekly.

• Facilitated employee meetings pursuant to plan design changes or implementation of new benefit plans.

Marketing and Sales

• Developed cost estimates for research projects with competitive bids with timing and availability.

• Generated leads by cold-calling and referrals for mystery shopping assignments.

• Conducted telephone opinion surveys nationwide in a data collection call center.

• Researched and analyzed benefits, policies and procedures of major firms within and outside of the financial service industry for plan design changes and new benefit plans.

MAE P. JACKSON Page 2

PROFESSIONAL EXPERIENCE

PROJECT MANAGER 1999- 2011

MacConnell Research Services, Inc.

Atlanta, GA

ASSISTANT MALL MANAGER 1998-1999

Heakin Research, Inc.

Atlanta, GA

CLIENT SERVICE COORDINATOR 1996-1998

(1990- 1996 Part-time)

Shop’n Chek, Inc.

Atlanta, GA

TELEPHONE INTERVIEWER 2002-2004

1996-1998

Booth Research Services, Inc.

Atlanta, GA

ACCOUNTING COORDINATOR 1989-1995

Alltel Information Services, Inc.

Atlanta, GA

EDUCATION

MBA-Marketing Management

Pace University, New York, NY

BBA-Management

Bernard M. Baruch College, New York, NY

COMPUTER LITERACY

Microsoft Outlook

Microsoft Office (Word, Excel and PowerPoint)

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