Customer Service Manager
Resume:
Dawn M. Bonella
*** ****** *** ***********, ** 21157
mdtl5f@r.postjobfree.com
Profile
Highly motivated Customer Service/Accounts Receivable/ Logistics Coordinator with
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experience in routing and different routing software, dispatching, billing and office
computer systems.
Exceptional level of versatility gained from a wide array of experience in the trucking
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and logistics industry.
Customer Centered-by making sure everything is satisfactory for all external and internal
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customers’ specifications.
Expertise in shipping and receiving electronics, food, and maintaining inventory levels
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for accounts.
Professional Experience
Waste Manager, Columbia MD
7/2012-Present
Router
In charge of routing 50 roll off drivers
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Provide statistical data at the end of each day or progress and where to improve
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Work with Route Managers to schedule drivers and trash pick up
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Speak with customers regarding issues with drivers or services.
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Keeping track of drivers DOT Hours.
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MTC Logistics, Baltimore MD
1/2010-Present
Customer Service Representative and Shipping and Receiving Representative
Accounts Receivable-responsible for billing for all received product, process
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Comchecks, business checks, and invoices
Customer Service-schedule all appointments, speak with customers about billing
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issues, create and process the truck schedule for each day, enter and check orders,
and responsible for covering the Customer Service Department for others when
they call out or go on vacation.
Shipping and Receiving-responsible for checking in drivers, process BOLS,
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verifying products are coming into the warehouse and leaving the warehouse
correctly.
Joseph Cory Holding Company, Elkridge, MD
8/08-5/09
Dispatcher/Router
Responsible for routing and improving delivery times for drivers for Best Buy in
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Maryland, DC and Virginia.
Trained new dispatchers for the position.
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Crossed Trained at The Room Store for their routing department.
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Did follow calls to customers to make sure delivery was satisfactory.
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Tevis Oil, Westminster, MD
Fleet Manager
8/07-8/08
Managed CDL and Class A drivers for home delivery and pulling loads of petroleum
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from the Port of Baltimore to deliver to company owned gas stations.
Managed contracts for gasoline, heating oil, and propane for inventory and distributor
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purposes.
Managed truck maintenance by scheduling PM appointments and recording them in
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the company’s database.
On call on varying days.
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Jack and Jill Ice Cream, Columbia, MD
3/05-8/07
Router and Merchandiser
Routing drivers using RoadNet to deliver goods to grocery stores and retain
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chains.
Would go out to customer’s locations and order product if needed and settle
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disputes.
Managed driver routes and help drivers with issues while on the road.
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Sears, Columbia MD
7/03-3/05
Router and Dispatcher
Routed and dispatched Sears Service Repairmen from MD to VA.
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Handled customer complaints and worked closely with management.
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Education-Marietta College- BA in Elementary Education
Software Experience
NPS, CARS, RIMMS, ROADNET, Microsoft Office, email, internet,
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RedPraire, and MVision.
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