Customer Service High School

Sharmika Noelle Stephenson

*** ******* ****

Bryant, Ar 72221

Home: 870-***-****

Cell: 870-***-****

Email: ******************@*****.***

Objective____________________________________________________________________

Dedicated customer service representative with motivation to maintain

customer satisfaction and contribute to company success.

Work Experience

AT & T – Little Rock, AR

Customer Relations Representative

July 2009 to August 2011

Address: 17000 Cantrell Rd Little Rock, AR 72227

Supervisor: Charita Washington

Contact Number: 501-***-****

Job duties consisted of the following:

Exceptional customer service

Client confidentiality of customer records

Process credit card transactions, resolve billing questions with accuracy

Provide customers with alternate opportunities for service to insure customer retention

Target Stores – Little Rock, AR

Cashier

July 2008 to March 2009

Address: 12700 Chenal Parkway Little Rock, AR

Supervisor: Mary Cole

Contact Number: 501-***-****

Bagged, boxed or gift-wrapped sold merchandise per customer’s request.

Educational Background_____________________________________________________

Dermott High School – Class of 2008

Dermott, AR

High School Diploma

Pulaski Technical College

North Little Rock, AR

Computer Information Systems

Associates Degree Program

Keywords____________________________________________________________________

HS Diploma, cash handling, Customer retention, Customer satisfaction, Customer service, data entry, Microsoft Excel, Microsoft Outlook, MS Excel, MS Word.

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