Customer Service Sales

Sorangel Lezcano

md49nt@r.postjobfree.com

** ****** ****

Central Islip, NY 11722

Cell 631-***-****

Alternate 631-***-****

Objective: To obtain a challenging position in an environment where I will be able to use my past work experience, and willingness to learn while offering opportunity for contribution and advancement.

Experience: Bank of America, Central Islip

Sales and Service Specialist (06/2010-Present)

Washington Mutual Bank, Hicksville

Personal Banker Representative/Business Banker (03/07 – 03/09)

Consistently exceeded monthly sales goals.

Assumed role as leader of Financial Center for all associates in their efforts to cross-sell and deepen client relationships by providing training, coaching and product knowledge.

Maintain and deepen financial relationships of consumer accounts via a strict telemarketing schedule as well as handling our Mass Affluent client base.

Independently take action when called for and take responsibility for actions.

Constantly monitor progress and provide feedback to staff.

Serve as a champion of established sales processes and assist Personal Bankers in proven sales techniques.

Prepared marketing events to strengthen Washington Mutual’s relationship in the Community.

Citibank, N.A., Brentwood, New York

Service Officer/ Financial Associate (05/04 –01/07)

Monitored auditing, compliance, operating and budget management.

Handled all Client Presidential complaints in a satisfactory manner.

Created a warm and inviting atmosphere in the Banking floor to make every client feel welcome.

Assessed client’s needs and made appropriate account recommendations.

Coached and mentored fellow sales associates in sales process and product knowledge.

Assessed client trends and effectively implemented creative ideas to improve sales and service.

Highest rated teller in the branch for the year based on speed and accuracy.

Top referral teller in client products and Investment dollars.

Performed the tabulation of debits and credits in balancing the day’s transactions.

Responsible for the opening and closing of branch vaults and safe deposit boxes.

Ensured proper cash levels and daily retrieval of monetary deposits on ATM’s

Responded to client inquiries and service needs.

Monitored daily balances of bonds, traveler’s checks, and foreign and domestic drafts.

Education: Suffolk Community College / Associate in Liberal Arts & Science, Fall 2009

Old Westbury University/ Sociology Mayor-Social Work Minor, spring 2012

Teachers Assistant New York State Certification

Notary Public License, Bartender Certification, TIP Certification, Alcohol Awareness Certification

Skills: Fluent in Spanish; Verbal and Written

Excellent customer service and communication skills, Proficient in all business software

Awards &

Recognition: Positive attitude-2005, Exemplary customer service 2005 Suffolk West, Top Financial Associate for year 2005. Received award for credit cards and consumer products in the area. Recognized as the top service officer / producer in Region for 2005 and 2006. Recognized for exceeding referrals at Bank of America for the month of August/September 2010.

References: Available upon request.

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