Business Professional

MAE (BUNNY) JAMES

PO Box ***

Trevose, PA *****

215-***-**** ********@***.***

SUMMARY OF QUALIFICATIONS

Resourceful Senior Administrative professional with diverse experience in finance, insurance, procurement and international business contacts, known for ability to get the job done effectively. Regarded by peers, executives and business unit management as an enthusiastic can do person willing to take on task at hand within demanding timelines. Extensive experience planning and scheduling large and small seminars and meetings including audio-visuals and catering. Able to balance needs of management, provide excellent customer service, and maintain confidentiality.

Expertise includes:

* Strong organizational efficiency

* Coordinating conferences, projects, and meetings

* MS Outlook, Word, Excel and PowerPoint and Oracle.

PROFESSIONAL EXPERIENCE

GiftsULove, Trevose PA

Entrepreneurial Endeavor 2011

Marketing business, highlighting merchandise such as Home Décor, jewelry and personal care items. Marketing venues include home parties, catalogue orders, web site, local craft shows and fundraising.

ARAMARK, Philadelphia, PA 2006 – 2010

Administrative Supervisor – Supply Chain Management 2007 - 2010

Supported Sr. Director of Distribution, 5 Regional Distribution Managers and 6 Purchasing Directors in all department administration focusing on confidentiality and accuracy. Supervised support team of 2.

* Eliminated unnecessary processes while administering new data base developed to store crucial business documents, creating a more efficient process saving time and manpower.

* Restructured the supplier orientation process improving supplier training of ARAMARK sales and accounts payable processes.

* Successfully on-boarded new hires by proactively coordinating with facilities, IT, and telecommunications in providing office space, equipment and scheduling business unit manager meetings.

Data Entry Clerk – Finance 2006 - 2007

* Addressed all supplier inquiries regarding purchase orders, coordinated with accounts payable to resolve billing issues.

* Entered over $1M purchase orders to accounts payable system in 9 months error-free.

* Took initiative to properly close out largest supplier during Company’s reorganization ensuring a smooth transition and continued customer satisfaction.

GE CONSUMER FINANCE – Life and Health Insurance Co., FT. Washington, PA 1996 – 2006

Special Investigations Examiner – Fraud Unit

* Trained claims adjusters on red flag or suspicious files, improving probability of catching fraudulent claims.

* Initiated and monitored investigations, reducing Corporation’s risk of paying fraudulent claims and saving money.

* Maintained database of potentially fraudulent claims, keeping company in compliance with all state and federal laws.

* Partnered with law enforcement to ensure investigations were completed professionally, accurately and trusted to deliver support through the prosecution phase.

* Identified and invited expert resources to assist with quarterly fraud training for 200 claims examiners resulting in greater fraud awareness and suspicious claim referrals.

* Regularly attended fraud seminars and fraud association meetings to gain greater knowledge of fraud trends.

INTERNATIONAL SOS ASSISTANCE – Medical Evacuation Company, Trevose, PA 1993 – 1996

Director of Customer Service

Supervised team of 9 in enrollment and cancellation of memberships for employees of Fortune 500 companies and private citizen travelers.

* Reported call volumes and membership trends to senior leadership generating forecasts for future business.

* Initiated the reconstruction of company’s telephone system to address customer “drop off” calls resulting in zero dropped or delayed calls and increasing customer satisfaction.

* Led team collaboration to institute client-initiated unpopular work schedule changes resulting in all time slots being filled in a fair manner without impacting morale.

ONGOING PROFESSIONAL DEVELOPMENT

BUCKS COUNTY COMMUNITY COLLEGE

Business Law

Literature – Psyche Theme

Sociology

FRED PRYOR SEMINARS

Creative Writing

The New Supervisor

SuccessfulCommunication Skills

ACTIVITIES AND MEMBERSHIPS

Toastmasters International- Board Secretary

Associates Activity Committee - GE Financial

International Association of Fraud Investigation

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