Manager/Director
Resume:
MECHELLE C. GEORGE
**** ***** **** *****, *********, Florida 32526
mcqxcc@r.postjobfree.com
STORE MANAGER | ASSISTANT STORE MANAGER
Strategic Planning and Execution | Time Management and Prioritization | Personnel Management | Problem Resolution
Account Management | Project Management | Exceptional Leadership | Customer Relations | Excellent Communication Skills
Experienced and high-performing professional offering advanced expertise and strong qualifications in business administration and operations, administrative support, and general management.
Demonstrated record of successfully overseeing work to optimize and improve productivity, increase market share, and maximize bottom-line results. Exhibit sound judgment and decision-making skills
with exemplary leadership aptitude in communicating strategic vision, generating financial success, and delivering positive results across multiple business functions. Recognized as an experienced
professional, known for big-picture vision, leadership, and tenacity to successfully accelerate organizational revenue growth. Detail-oriented with proven effectiveness to multitask in competitive,
high-impact, and fast-paced environment while juggling multiple priorities simultaneously with good judgment. Proficient in Microsoft Office programs and applications.
Functional Skills
MANAGEMENT AND OPERATIONS
- Applied knowledge on business and management principles, including strategic planning, leadership technique, and people and resources coordination
- Responded quickly and properly to changing circumstances as well as performed assessment of problems, formulation of comprehensive decisions to achieve positive change, and refocusing on
new priorities
- Effectively provided direction to all administrative responsibilities through rendering support to upper management
- Filled in the position of the operations manager during the extended absences of the owner
- Worked collaboratively with highest authorities in corporate and AIN for the successful accomplishment of goals and completion of qualifications
- Extensively utilized low voltage systems experience (security design, phone, data and cable wiring systems, audio/video, automation and light controls systems and other specialized use of
company products) as primary design engineer and project manager for larger residential projects
- Granted “Best of the Best” Coastal Business Products Top Salesman’s award in 2005 with an incentive trip to Los Cobos, Mexico
- Led and managed the deactivation and transfer of 19 separate operations across the Pacific Rim (Korea, Alaska, Hawaii, America Samoa and Islands of Micronesia) which involved reallocation
of personnel, equipment and closing fiscal operations with flawless execution
LEADERSHIP AND SUPERVISION
- Ensured updated personal training requirements and completed training purposely to meet policy and compliance
- Applied sound and consistent judgment to decision-making processes
- Exhibited exceptional ability to supervise, direct, and guide individuals and groups toward the completion of tasks and fulfillment of goals
- Provided exemplary leadership in completing various tasks on time with superior quality results
SALES AND MARKETING
- Created design and developed website to significantly increase opportunities for customers to make them abreast of the company’s existing products
- Led efforts in launching a new product only available through the company
- Effectively advertised the product and performed on-site presentations to facility administration, end users, and other interested individuals
- Designed collateral presentation and set up effective sales team
- Sold and promoted the newest technology which eliminated the present utilization of constraints and significantly increased boundary limitations by outlining specific criteria for new
representatives
- Granted with specialized pricing and the privilege to access products and systems not offered to other companies
- Played a major role in achieving a significant improvement in the recurring revenue accounts by recruiting new builder clients to increase company image recognition, sales of company
products, and bottom line
- Regarded for consistently keeping abreast of current industry trends, proposing valuable recommendations on new product/equipment inventory additions for sales, installation, and service
- Routinely exceeded sales quotas and earned additional special bonuses.
- Exemplified excellent skills in covering the assigned area of Fort Walton Beach-Santa Rosa Beach, Florida in selling KMS Commercial Telephone and Data Systems
- Doubled area annual sales of KMS products by expertly providing telephone solicitation to set up appointments and efficiently handle referrals from satisfied customers
- Conducted follow-ups to identify needs for extended services or to reach other customers that were interested in KMS
- Executed cold calling for customer database follow-up for sales leads; contacted customers regarding new or alternate products, information on quality of product, and warranties
- Functioned well in covering the Escambia and Santa Rosa Counties in selling multi-function system copier, Risographs and Questys open architecture business/organization/government computer
program sales
CUSTOMER SERVICE
- Exemplified effectiveness in dealing with, as well as in resolving general issues that affected customer satisfaction on direct contact basis
- Made use of principles and processes in providing customer and personal services, assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
- Negotiated with and persuaded clients to purchase solutions to achieve desired results and personal goals through expertise in providing diplomatic solution to customer problems and
conflicts
- Consistently maintained high level of professionalism and integrity in dealing with clients as well as in building long-term relationship with different levels of management
- Took initiative in delivering efficient service delivery without risking high standard of excellence and customer satisfaction
Career History
CORPORATE EXPERIENCE:
QUALITY ALARM SYSTEMS, INC., PENSACOLA, FL
PRESIDENT ENTERTAINMENT TOO, INC. /ENTERTAINMENT TOO, INC., PENSACOLA, FL
Director of Sales and Marketing ~ 2006–Present
COASTAL BUSINESS PRODUCTS, FORT WALTON BEACH, FL
Imaging Consultant ~ 2005
KMS BUSINESS PRODUCTS, PENSACOLA, FL
Sales Representative ~ 2003–2004
MILITARY EXPERIENCE:
CAPTAIN ~ U.S. ARMY ADJUTANT GENERAL’S CORPS. (TOP SECRET SCI)
Leadership Officer ~ HQ, U.S. Army, Pacific, HI
Battalion S1/S4 ~ U.S. Army Recruiting Battalion, Honolulu, HI
Adjutant ~ U.S. Army Research, Development and Standardization Group, United Kingdom
Awards and Recognitions:
Adjutant General’s Corps Regimental Achievement Medal (Professional Award)
Army Meritorious Service Medal
(2) Army Commendation Medal Awards
Army Achievement Medal
National Defense Service Medal
Army Service Ribbon
(2) Overseas Service Ribbon Awards
Numerous Commendation Letters
Education
Bachelor of Business Administration in Marketing, Emphasis in Accounting
CENTRAL MISSOURI STATE UNIVERSITY, WARRENSBURG, MO
General Courses
STATE FAIR COMMUNITY COLLEGE, SEDALIA, MO
Certificate and License
Florida Driver’s License | Florida Burglar Alarm Systems Agent Certification
Florida Fire Alarm Systems Agent Certification | Alabama NTS Security and Fire Certification
Professional Affiliation
Fort Walton Chamber of Commerce Ambassador
Military Training
Combined Arms Service Staff School ~ Fort Leavenworth, KS
Adjutant General’s Officer Advance Course ~ Fort Benjamin Harrison, IN
Security Manager’s School ~ Vilseck, Germany
Master Fitness Trainer’s School ~ Fort Benjamin Harrison, IN
Adjutant General’s Officer Basic Course ~ Fort Benjamin Harrison, IN
U.S. Army Officer’s Candidate School ~ Fort Benning, GA
Community Involvement
Ombudsman, U.S. Naval Detachment Commander | Girl Scout Leader
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