Mo-New

Objective: To obtain a Customer Service position that will enable me to learn, adapt, and grow with a company on a long term basis.

Education: ITT Technical Institute Arlington, Texas

BA in Information Security System, 2008

AS in Computer Aid Crafting Design & Computer Networking System, 2003

Certifications: A+ and NET+

Professional History:

Oct 2008 – June 2009 Graphics Designer and IT Helpdesk at Sunny Design Inc., MetroWest,FL

Assist in 3D Graphics design and drafting using AutoCAD and Photoshop application

Supervise and coordinate design projects and non-design job projects

Provide network support and resolve computer conflicts

Help Desk support utilizing information technology

Telephonic customer service support including 24 hour site support

Oct 2007 - Aug 2008 AutoCAD Designer and IT Help Desk at SawTech Stone Top, Sanford,FL

Assist in design and construction with architectural drafting using AutoCAD application

Provide network support and resolve computer conflicts

HelpDesk support utilizing information technology

Program and develop drawing schematics for the CNC

Problem resolution including providing detailed information on new products.

Telephonic customer service support to resolve customer queries

Operate Forklift equipment

Jan 2003 – Oct 2007 Manager: Zo Zo Restaurant,Upper Tumon, Guam

Responsible for at least $1000 during opening and closing of the restaurant

Prepare restaurant for daily opening and closing of the business

Maintain Health and Safety Standards for the Department of Health

Purchase and organize stock products for restaurant

Problem resolution including providing detailed information and answering customer queries

Manage over five restaurant personnel including scheduling, compensation, personnel reviews

August 1997 - February 2004 Cashier, Waiter: Zo Zo Restaurant:Upper Tumon, Guam

Prepare the restaurant for opening and closing of the business

Maintain Health and Safety Standards for the Department of Health

Organize and maintain stock products

Provide detailed information and answer customer queries

Professional Affiliations: National Vocational Technical Honor Society, American Design Drafting Association

Awards: ITT Technology dean's list, Guam Community College dean's list

References available upon request

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