Customer Service High School

LaClesha Haggins

Current Address

**** ******** **.

Charlotte, NC 28208

Cell 704-***-****

Email Address: ********@*****.*** Objective(s): To acquire work experience that will benefit my short and long term goals by allowing me to gain the knowledge, and necessary interpersonal skills needed to become successful with a career.

I have four years’ experience working in retail and customer service. I work well in extremely productive high volume, high stress environments. I am self-starter with a can do attitude; I’m willing to lead, work collaboratively with colleagues, individually to achieve goals and expectations. I answered inbound calls in support of customer needs, while acting as an advocate to suit the needs of the company.

EDUCATION:

West Mecklenburg High School

Charlotte, NC

High School Diploma (Aug, 2004-Jun. 2008)

GPA: 3.75

ECPI College of Technology

Charlotte, NC

Associates Degree in Criminal Justice (Aug. 2009-Nov.2011)

Employment:

Charlotte, North Carolina

TJ Maxx Company (Aug. 2006- Aug. 2010)

Customer Service

Floor sales clerk

Markdown Team

Fitting Room clerk

Jewelry Clerk

Charlotte, North Carolina

Westerly Hills Cafeteria (Aug. 2010-Dec .2010)

Performed moderate to heavy lifting

Assisted in preparation and service of a variety of foods and beverages

set up for service and served food to students and faculty

Charlotte, North Carolina

Verizon Wireless (Dec. 2010 – Feb. 2011)

Responsible for answering inbound calls

Responsible for directing customers to different departments while answering general questions

used the computer for payments and technical problems.

McDonald’s (Fe. 2011- current)

Computer Efficiency

Microsoft Office: Word, Excel, Publisher, Power Point, Access; 70 WPM

Community Service and Volunteer Projects:

Discovery Place,

Church Nursery,

FCR Recycling Center,

[References Available upon Request]

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