Customer Service Assistant

Objective-

Obtain a position where I can maximize my service skills as a customer service where my experience and strategies can be utilized to improve, develop and to expand ideas and customer satisfaction.

Experience-

DSV Accounting (Part-time assistant) 2012

• Answer phones, take messages, file paper work

• Schedule appointments

• Excel and Microsoft

• Handle a few things in QuickBooks

RadioShack 2011- 2012

• Sales Associate

• Customer Service

• Answer phone calls/ messages/ file some paper work/ attend conference calls

• Key holder

• Dealt with phone services such as activations, plan changes, credit check, upgrades, contract.

• Electronics

• Also handle all shipment in and out of store

• Stocking/Planograms

Tree House Academy (Summer Teacher Assistant) June 2011- Aug 2011

• Teacher Assistant

• Took care of kids from 8 months to 12 years old

• Follow States curriculum

• Daily routines; teach math skills, reading/English, Spanish words (for ages 5 and up)

• Daily Routines; sing a long songs for toddlers, different daily activities for indoors and outdoors

• Interact with parents all the time and inform them of their child daily activities

Paramount Mobile (Secretary) 2010-2011

• Answer phones, file paper work

• Greet clients

• Customer Service

• Mainly deal with phones

• Phone activations

• Sales

• Phone programming (MMS set up, Browser set up)

• File paper work

• Databases/ excel

• Banking

• Cashier

Tony’s catering (Office Assistant) 2007-2011

• Answer phones, take messages, schedule appointments/ events

• Customer Service

• Greet clients and visitors

• Helped organize events ( decorate, set up tables, buffets)

• Food service (waitress)

• Maintain event/place clean

Stephen F. Ligon Law & Justice (Receptionist/Secretary) January-June 2009

• Prepared and review clients documents

• Organized financial statements and reports from our office supplies

• File documents

• Maintains on-going contact with Correctional Center and court personnel to facilitate daily scheduling of Arraignment Court

• Attend calls, clients, set up appointments.

• MS Word and Excel Spreadsheet daily check up/ organizing

• Cashier

• Customer service

Education-

Pima Medical Institute (Respiratory Therapist) 2012-Present

Houston Community College (Southwest Campus) 2010-2012

BSN on Pediatric Nurse to then transfer to medical school.

Skills-

• Over three years of experience with customer service

• Exceptional computer knowledge for analyzing reports in Excel and for building power point presentations

• Fluent in Spanish

• Organization and planning in a professional manner

• Good advising for company’s prosper

References-

Sandra Ramirez 832-***-**** 3755 Richmond Ave

Houston, TX 77046

Ginger Cruz 281-***-**** 21930 Chesterwick Drive Katy, Texas 77450

Sara Pabon 832-***-**** 4635 wild indigo Houston, Texas 77027

Monica Ceballos 281-***-**** 5200 hwy 6 s Houston, Texas 77084

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