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Jessica Waters- Live-In Innkeeper Resume (couple)

Location:
United States
Salary:
negotiable
Posted:
June 18, 2009

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Resume:

Jessica Waters

Live In Innkeeper Resume

In the summer of 2008, I worked in several popular restaurants in Provincetown-- as a hostess/assistant dining room manager at Lorraine’s , an upscale Mexican café; wait staff at Way Downtown, and ‘cater waitering’ for Ptown Parties, all during the busy season. I became familiar with MICROS and ALOHA restaurant software programs there. Most recently, I waited tables at The Old Mill On The Falls, an elegant bed and breakfast in the Northampton, MA area and I continue to assist the owner with various marketing strategies, including social networking and creating a blog/newsletter for the facility.

In the more distant past, I had the privilege of learning in the field from some of the leaders in the hospitality industry, going through a pilot management training at Restaurant Associates in New York City in 1976; working with four of the top caterers, restaurateurs and event planners on Martha’s Vineyard in the 1980’s, and I also attended The Restaurant School in Philadelphia in 1985.

Since 2000, I have been the owner of a successful professional organizing company in Los Angeles called In Perfect Order, and was an often-cited lifestyle management blogger for two years at www.itsnotaboutyourstuff.com. I continue to run a staff from across the country, serving clients with their home, office and garage organizing needs.

In order to run my business successfully, I taught myself Word, Excel, QuickBooks, Outlook (to name a few), and studied internet marketing and search engine optimization, which has kept my website consistently in the top three positions in all major search engines for my keywords since 2008. SEO has been critical to the growth of my business, as most of my clients find me on the web. I wrote and designed every page of my website (working closely with a website developer), which continues to garner praise and generate business.

I have developed a warm telephone manner, providing me with an excellent rate of converting potential clients. This talent, along with my ability to communicate my client’s needs to others, allows my team to provide a high level of attention to detail on the emotional, spiritual, mental, as well as physical level. This is my company’s signature.

In the last ten years, the explosive growth of organizing industry has required me to continually stay on top of the latest trends. I have developed creative packages and marketing strategies that entice potential clients to choose my company over other options in the marketplace. I crafted ads, interviewed, hired and trained many subcontractors to provide services such as garage and interior design. In the last three years, I have learned to leverage the power of social media as an integral part of a solid marketing plan. For example, I have over 1,000 Twitter followers, just a few months after finding my voice there. I know how to reach people through my words and this talent has served me time and again.

Although my business continues to do well in Los Angeles and affords me a secondary stream of income, the economy and the payroll costs necessitate my working an additional job. I now assist select clients over the phone as an organizing coach, as well as perform Virtual Assisting services and Social Media strategy coaching for the ‘technologically challenged’ small business owner.

In August of 2007 I was hired as pro tem director at Shui Spa, an elegant resort spa at the Crowne Pointe Inn in Provincetown on Cape Cod. I was charged with the task of revamping the systems and turning around the bottom line during the off-season 2007/2008, when I was then able to turn over the day to day functioning to a head receptionist (someone I had trained).

My achievements at the spa include: creation of a filing system, contact management database in Outlook, hiring system, inventory protocol, ordering and receiving systems; developing a fresh spa treatment menu, including pricing, treatment protocols and new product lines; all scheduling, hiring and training for therapists and desk staff; oversight of the conversion of spa therapists from subcontractors to employees; business networking in the local community; advertising; staff management; crafting a work-around system for the inadequate appointment-setting software; overseeing the retail area of the spa including product selection, display and inventory management; outfitting of two new spa rooms at the sister property (The Brass Key), developing an abbreviated menu for that location, training the inn staff on telephone protocol for appointments; acting as liaison with vendors, suppliers, the media, the community, the staff and the owners of the inn.

I contracted with an eBay sales rep to recoup some of our inventory cost for products we no longer used, combed through every drawer, closet, cabinet and shelf to reduce clutter and streamline the flow of energy and resources, retooled and tightened up all the operational systems in order to save time between treatments, raised the treatment prices by over 20% and generated a rise in sales, increased off-season profit, cut our operational expenses, and was able to raise the check average considerably by developing attractive packages and training the desk staff on telephone sales. All this in less than nine months!

My husband is a talented bartender, odd jobs man, computer tech, telephone salesman extraordinaire and great breakfast cook. His resume is available upon request.

If you feel I may be a qualified candidate, or if have any further questions, please don’t hesitate to contact me at 508-***-****. I am available for a phone interview at your earliest convenience and can begin work within 30 days of being hired.

Thank you for your time,

Jessica Waters

(please note, I have dropped my former married name, Duquette, and many of my references may know me by that name)

Willing to relocate, references available on request.



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