Manager Customer Service

AMY HERR

*** ******** ***, **** *******, PA ***82 610-***-**** / *****@*******.***

PROFESSIONAL SUMMARY:

• 20 plus years experience as an Office Manager, Executive Assistant, Project Coordinator, Accounts Manager and Inside Sales Correspondent working within the consulting, legal, contracting and manufacturing sectors.

• Proven ability to manage complete front office operations with a consistent track record of meeting or exceeding all performance based objectives.

• Experienced in a broad range of software applications including Microsoft Office Suite and QuickBooks.

• Additional areas of expertise include but are not limited to personnel supervision, financial reporting, human resource administration, data management, inventory control and collections.

PROFESSIONAL WORK HISTORY:

1/08 to 1/09 Office Manager, Eugene Steger & Associates, P.C./Steger Gowie & Co., Chadds Ford, PA

Supervise executive assistants in all operational areas in addition to maintaining human resource data, processing benefits, overseeing client relations and ordering inventory/supplies.

Receive and process payments, prepare/post deposits, initiate collections and prepare monthly billing statements utilizing Quick Books Pro 2007

Produce weekly accounts receivable reports, coordinate CPA/legal meetings and process CPA entered memorized transactions.

Maintain direct responsibility for all building maintenance activities encompassing physical structure and mechanicals.

Revised or restructured various operating procedures including filing system updates, billing reorganization, website updating and phone/fax upgrades.

11/01 to 1/08 Executive Assistant/Project Coordinator, Paragon Research & Consulting, West Chester, PA

Managed complete front office operations including personnel oversight, staffing/scheduling and production requirements.

Assisted the Field Director in all project support activities focusing on facility availability, cost estimating, market analysis and project specific material delivery.

Produced quantitative study materials for time sensitive research projects and prepared summary reports for perspective participants.

Updated and maintained multiple access databases covering all projects, proposals, vendor, client contact and employee information.

Coordinated and managed third-party delivery requirements working with Federal Express, UPS and United States Postal Service.

Oversaw company travel requirements encompassing travel planning, itinerary revisions and for pricing/itinerary verifications.

Assumed direct responsibility for accounts payable/receivable processing and ensured all processing activities meet quality standards.

Managed vendor/supplier relations and oversaw all office inventories and pricing agreements.

AMY HERR

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1/01 to Present Accounts Manager, Devine Law, Stephen J. Devine, Esq., West Chester, PA-Part-time

Oversaw financial processing activities including accounts payable/receivables utilizing QuickBooks 2005 Pro and other current financial software.

Reconciled financial documentation against invoices, receipts and billing notices and coordinated collection processes with senior staff.

Directed front office operations in addition to managing all operational budgeting and direct marketing programs.

1/00 to 1/01 Inside Sales Correspondent, Akmaka Corporation, Chadds Ford, PA

Coordinated inside customer phone contact in addition to managing order entry, expediting, return authorization and related communication activities.

Maintained key contact responsibility and produced quotations for field sales personnel.

10/99 to 1/00 Recruiter, Careers USA, West Chester, PA

Recruited temporary/permanent business professionals for positions within industrial, commercial and administrative positions.

Reviewed candidate applications, initiated background checks and provided hands on training for individually placed clients.

Negotiated pay structures/company fee schedules and distributed marketing, sales and promotional materials as required.

1/85 to 12/97 Co-Owner, Steven Krauss Contractor Inc., West Chester, PA

Managed all administrative functions including payroll, staffing and tax preparation in addition to coordinating all order processing, inventory control and revenue management requirements.

Supervised rental property operations, scheduled property maintenance and collected rents.

Designed direct mailings/promotional flyers and enacted all customer service programs.

EDUCATION:

BA in Psychology, Minor in Business, Immaculata College, Immaculata, PA, 1999

COMPUTER PROFICIENCIES:

Windows 7, Microsoft Office 2010, Quickbooks Pro 2011, Quickbooks Real World Training Level 1

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