Senior Administrative Assistant

Desmond D. Bertrand, MBA

***** ***** ****** **. #***, Houston, Texas, 77042 832-***-**** ***********@*****.***

Personal Achievements

Dean’s List: American Intercontinental University

Outstanding Academic Achievement Award

Perfect Attendance: American Intercontinental University

Founder of a nonprofit organization: M.E.N. Incorporated

Freelance Author and Poet

Editor in Chief: Thunderbolt Quarterly Newsletter

Career Objectives

I desire to obtain an Administrative position within a growth oriented firm that will allow me to utilize the skills I have acquired through my educational and professional background. In addition to utilizing the skills I have, I would like to gain more experience working in a professional environment that will aid in the progression of the company as a whole.

Education

American Intercontinental University- Houston, Texas

Masters of Business Administration (MBA),

Double Concentration: Human Resources and Healthcare Administration

Graduated: with Honors, December 2011

Lamar University- Beaumont, Texas

Bachelor of Applied Science Arts and Science, Concentration: Biology

Graduated: Cum Laude, May 2010

High School for Law Enforcement and Criminal Justice- Houston, Texas

High School Diploma

Graduated: May 2003

Professional Skills

Typing: 60 WPM Computer literate Interacting with people

10 Key: 8,000-10,000 Gathering information Managing people

Proficient with Microsoft Progs. Professionalism Self-motivation

Editing Honesty/Integrity Managing an organization

Organizing files Compiling statistics Inventing new ideas

Listening to others Interpersonal skills Analytical skills

Critical thinking Teamwork Leadership

Professional Experience

Senior Administrative Assistant/Program Coordinator

Buffalo Soldiers National Museum, January 2006-December 2011

Receives, reviews and verifies documents, records and forms for accuracy, completeness and conformance to applicable rules, regulations, policies and procedure

Manage day-to-day activities for the organization on Facebook, Twitter and other social media sites

Participate in community events and outreach programs

Establishes and maintains a variety of office filing and record-keeping systems including inventory data collection system

Prepares rooms for meetings; arranges for necessary materials and refreshment

Manage budget and sales of museum commissary

Monitor inventory, create spreadsheets and sales reports

Assist in special events and projects

Receives, sorts and distributes incoming mail

Develop, implement and monitor training and educational programs

Assist with training volunteers and new employees

Process payroll

Quality Specialist Lead

Arbitron, March 2007- December 2008

Handled and protected confidential and sensitive data with integrity

Managed data collection projects by meeting paper and electronic mailing deadlines, entered data, transcribe tapes and handwrite notes; learned and used technology to do these tasks more efficiently

Assisted staff in design and maintenance of online surveys and relational databases; frequently involved use of Microsoft programs

Recommended training and quality control opportunities to reduce escalations

Demonstrated ability to manage multiple projects and set or negotiate priorities

Utilized strong problem solving and decision making abilities to assist with issues

Managed a staff of five research associates

Public Relations Advisor/ Account Manager (temp)

Wonnetta McNair, April 2006-September 2006

Assisted with Special projects and initiatives

Handled all financial account operations

Managed all office documents

Coordinated and scheduled daily meetings and monthly appointments

Traveled with employer to various destinations

Responsible for all Public Relations events and media material

Prepared all expense schedules

Arranged all travel amenities

Cashier/Guest Service Member

Target Corporation, May 2005-January 2006

Responded to Guest concerns with the best customer service

Responsible for making sure guest service area was clean and organized

Followed company guidelines, procedures and return policies

Completed point of sale duties

Assisted guest on the sales floor and at checkout

Exceeded sales and credit card goals

Biology Lab Technician Intern

Xavier University of LA, October 2003- October 2004

Participated in a variety of biological and analytical laboratory research

Involved in the study of living organisms and the life process

Assisted professors with gathering and collecting data, materials and samples

Performed test and experiments that aid in the development of research explanations

Cleaned and maintained laboratory and equipment

Assisted professors with microscopic organism test by doing experiments with mold, viruses and bacteria

Affiliations & Organizations

M.E.N. Incorporated

Lamar University Alumni Association

National Black MBA Association (NBMBAA)

AIDS Foundation Houston

Houston Area Urban League of Young Professionals

Alief Independent School District Volunteer Mentor

American Intercontinental University Alumni Association

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