Customer Service Years Experience

Summary

Strengths include being forward-thinking, career-minded, hard-working, and self-motivated. Proven customer service skills, with the ability to diffuse difficult situations and communicate effectively with individuals of diverse backgrounds and levels of corporate structure. I am an outgoing, loyal, and dedicated individual who has an ambition to succeed in any given environment. Superb ability to prioritize, multi-task effectively, and a commitment to quality performance with an ability to learn new procedures quickly. My career includes over fifteen years experience in the travel industry while always looking to challenge myself to further develop my skills while bringing value to my employer. Thorough knowledge of reservation systems and transactions processing, including Sabre, Worldspan, Apollo, and other on-line engines.

Work Experience

Corporate Travel Solutions, Minnetonka, MN Aug-2010 – Present

Travel Consultant

• Arrange all travel needs including international and domestic air, rail, hotel, car, alternate ground transportation, and necessary documentation needs

• Serve as lead agent for VIP clientele providing high touch customer servicing skills including organization of corporate jet, limousines, meet and greet services, in addition to travel arrangements for senior executives and managers

• Demonstrate resourceful decision making, multi-tasking, and problem solving abilities combined with an exceptional capacity for staff development, training, motivation, and team building

• Multiple GDS environment – Worldspan and Sabre

• Provide support of meeting and group department as needed

• Developed new accounts and maintain existing ones by fostering professional relationships of trust and respect

• Clients included: Toro, IDQ, CTDI, Super Valu, and Nash Finch

Carlson Wagonlit Travel, Bloomington, MN Aug-1999 - Aug-2010

Corporate Travel Specialist

• Served as first point of contact for the client regarding all travel related inquiries providing comprehensive customer service and resolving all client concerns in a timely and courteous fashion

• Coordinate international and domestic travel arrangements in compliance with corporate travel policies

• Develop alternatives in response to client concerns and demonstrate general problem solving abilities.

• Apply knowledge of all airline rules, regulations, tariffs, and fare requirements while making reservations

• Multiple GDS environment – Worldspan and Apollo

• Consistent high volume performance

• Onsite supervisor for Donaldson account

Education

The Travel Academy, Bloomington, MN 1996

Worldspan Training, Sales, Customer Service

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