Manager Customer Service

Towana Resto

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678-***-**** * ***********@*****.***

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Administrative Professional

Exceptionally detailed, organized, and highly accurate business professional with a unique ability to successfully managed multiple projects simultaneously. Consistently leverage organizational capabilities to facilitate a well run streamline office operations. Deliver outstanding results, leading to increase levels of responsibility and recognition. Well developed interpersonal communication skill to work effectively with people.

* Executive Level Support * Team Building and Leadership

* Customer Service * General Office Administration

Professional Experience

Account Manager 02/2005 – 12/2011 AT&T/Bellsouth Atlanta, GA

* Provided executive-level support to the General Manager of AT&T Operations with a demonstration

and ability to improvise, improve procedures, and meet demanding deadlines.

* Notified Network managers of any changes in billing rates or contract renewals

* Reviewed telecommunications contracts and ensure technical requirements and terms are met.

* Reviewed sales contracts for compliance, submitted orders through order entry process

* Served as an liaison between all impacted departments to coordinate all professional calendar,

meetings and appointments in Outlook Express.

Administrative Assistant 10/2000 – 2/2005 Bellsouth Business Systems Atlanta, GA

* Assisted with recruitment lifecycle, verifying eligibility for employment of applicants, screening, interviewing

applicants

* Maintained files and created database with reports to efficiently track department invoices

* Coordinated activities for the General Manager and Mangers to include managing calendar, arranging travel

* Provided accurate word processing and research support by evaluating advertising and current market trends

* Scheduled and greeted clients, answered telephones, purchased supplies, performed data entry for billing.

Proficiency In

* Microsoft Office Applications *Audio/Video Conferencing

* Adobe Applications *Oracle E-Business

Awards and Recongnition:

AT&T VP Achievement Award- October 2002/December 2003/August 2004/June 2005/May 2008

AT&T Customer Excellence Award – July 2005/May 2006/June 2007/March 2009/December 2009

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