HR Professional

Andrea Y. Daley

**** ***** ****** #*

Spring Valley, CA 91977

Phone: 619-***-****

Alt: 619-***-****

E-Mail: **********@*****.***

SUMMARY OF QUALIFICATIONS

Talented Human Resources professional high energy, charismatic, decisive and results-driven with more than 16 years of progressive human resources experience; A recognized leader establishing and delivering innovative “out of the box” solutions that address major business issues in a cost effect manner. A demonstrated record of excellence in Employee Relations, Labor Relations, Union Negotiations, Performance Management and Union Contract Agreements, Benefits Analysis/Selection, FMLA, Leave of Absence, Disability, and Return-to-Work; Administered, updated, followed-up on Workers Compensation Program driving down cost; Designed and delivered Recruitment programs to capture and retain quality employees; Strategically utilized Organizational Development Process to simplify and improve business productivity; Set-up training and trained employees to gain knowledge and update skill-sets on a continuum; Created and designed Compensation Plans to “Get Them, Grow Them, and Keep them” re-engineering initiatives, process improvement/simplification and repositioning of established human resource organizations. Skilled at building relationships through trust and open lines of communication, as well as functioning as a conduit and counselor to all levels of management and staff; Recognized as a professional who achieves results through the ability to influence, good judgment, persistence and integrity.

PROFESSIONAL EXPERIENCE

August 2008 The Daley Family Trust San Diego, CA

To Caregiver

April 2009 Cared for 2 cancer patients (Mother) and (Sister); responsibilities included,

Benefits Selection/Analysis, Benefits invoicing, Pharmaceutical ordering, Program Management, Transportation, Housecleaning, Vendor Administration, Correspondence, Doctor Appointments, Weekly radiation and chemo appointments, Entertainment, Meals, Negotiations, Conflict Resolution, Accounts Payable/Receivable, Recreation Activities, and Clothing Purchases

May 2007 Oceans Eleven Casino Oceanside, CA

To HR Manager

August 2008 Reporting to the Controller, lead the development of Manager/Supervisors Guidebook giving each manager the tools to follow procedures and policy step by step. Created/Utilized Performance Management tools i.e. 360 degree feedback, PIP (Performance Improvement Plans), Coaching and Mentoring Programs. Worked with the Gaming Committee to make sure DOJ (Department of Justice) Gaming processes where adhered too; Developed Training Programs utilized to Coach Managers/Supervisors to lead their employees, document behaviors, communicate with respect, set criteria with updated job descriptions that resulted in positive results for employees and managers. Managed a team of 12 employees that established the Employee Committee Group that created open communication between managers and employees, provided feedback as to what changes that could be made to improve the environment and give employees the opportunity to feel like they were heard and included in some of management’s decisions. Drove/Created successful Recruitment Programs; successfully launched the most successful Open Enrollment in the 10 year tenure of Oceans Eleven Casino; Opened communication to informed employees in English and Spanish so they could make informed decision towards their benefits selection. Held Open Enrollment until 7pm providing coverage for all shifts and allowed spouses to be included in the process. Administered the Section 125 Benefits Program with success, there are more restrictions than traditional insurance offerings. Selected and Analyzed all Benefits Programs Administered all FMLA, Leave Of Absence, Disability programs; Created a more open and safe place for employees to come into the HR Office. Made sure company was compliant with all California Employment Laws. Selected and contracted with vendors for uniforms.

October 2006 Corrections Corporation of America San Diego, CA

To HR Manager

April 2007 Reporting to the Warden with responsibility for 2 subordinates, successfully drove the Recruiting function adding 20 correctional officers with Homeland Security Clearance every month. Established new job descriptions that were specific to every position within the facility. Developed a chain of command to be followed for grievances by prisoners and employees; Opened communication lines between managers and subordinates "two way" conversations rather than "one way". Assisted the Warden with tools and guidance to coach and motivate his subordinates. Created/Integrated Performance Management Program to included 360 degrees feedback, PIP (Performance Improvement Plans), Documentation and follow-up; Coordinated the creation of "The Monthly Captains Meetings" that allowed the captains to brainstorm with management, communicating what was working/not working, what tools they needed to do their jobs, rewards and recognition for employees and any training, re-certifications needed to be successful. Cleaned up the Workers Compensation Process, updated procedures, holding employees accountable for doctor notes, return back to work, transitions and accommodations. Creating a seamless clear process drove our Workers Compensation Complaints down by 75%. Managed the Labor Relations process, working with the union and Labor Relation Attorney to create a new contract and implementation; Administered FMLA, Disability, Leave of Absence programs; Delivered a successful Open Enrollment Program being available for 3 shifts for communication briefings and following up with all employees. Improved, and delivered on-time payroll without any employee complaints. Designed and updated Compensation Plans for Managers, Supervisors and Hourly personnel. Designed curriculum and trained employees. Updated Employee Handbooks and kept the facility compliant with California Employment Laws.

February 2005 Insilica, Inc San Diego, CA

To HR/Office Manager

June 2006 Reporting to the Vice President with responsibility for the semiconductor start-up to establish expeditiously a Recruiting Program to hire technology employees from Directors, Engineers, Office Personnel to Lab Technicians. Within 3 months successfully recruited 27 employees to begin working on our chip. Supervised 11 subordinates; Successfully set-up the office from open space to 30 cubicles, 4 offices and 2 conference room; Coordinated and created Facility Lease Contracts, Parts Vendors, and Facility Maintenance. Administered FMLA, Benefits, Disability and return to work program; Kept Managers in the loop by communicating when employees would return to work; Managed high-volume "Tape Out" and Tape In" projects. Utilizing Project Management skills kept all the trains going on time and on budget. Established Compensation bonuses, rewards for successful project milestones and completion;

November 2004 Office Team (Temp Position at St. Vincent DePaul) San Diego, CA

To HR Manager

January 2005 Reporting to the Vice President, Human Resources, hands-on HR lead responsible for the Strategic Planning, Job Descriptions, New Employee Orientation, Recruiting, Training & Development, Audits, Abra utilization, Creating and Maintaining Policies & Procedures, EEO Reporting, Compensation Analysts, Leave Of Absences, FMLA, Corrective Action, Performance Improvement Planning and metrics. Designed, developed and implemented Workers Compensation plans, talent acquisition programs; compensation programs, training and development programs, performance management programs, employee relations programs, internal and external communication programs, etc. Received accolades for programs’ creativity and caliber as well as cost effective approaches.

October 2004 Registrar of Voters San Diego, CA

to Training Specialists (Temp Position)

November 2004 San Diego County multi-city training lead responsible for the overall training of Poll Workers for the 2004 Voting Process. Trained Poll Workers on Optical Scanners, Scanner Stands, Ballots, Voting Policies and Procedures and Opening and Closing the Polls.

March 2001 BAE Systems Inc. San Diego, CA

to SR. HR Specialists

February 2004 Reporting to the Director of Human Resources, HR Generalist responsible for Compensation, Recruitment (Hourly/Salaried personnel), Policies Procedures, Training & Organizational Development. Provided HR support to organizational functions to assist with performance management processes as well as to coach and train the supervisory and management staff nationwide. Developed and deployed best-in-class targeted recruiting, relocation and compensation. Developed and implemented Training & Development initiatives throughout the organization. Represented the organization in all hourly employee Labor Relation issues; Process Hourly grievances, recruiting, Leave Of Absence (LOA) FMLA, Benefits, Compensation, Employee Relations, Terminations, HR Practices, EEO statistics, RIF, Arbitration Process, Diversity Training, HR Policies and Practices, Consultant Agreements, Contract Personnel, Standard Practice Administration, and Field Assignments. Coordinate, plan, and develop training. Develop/Work on Learning & Developments strategic vision, Training & Development Matrices using Excel, Access and Peoplesoft; initiatives and measurement processes. Vendor/Consultant coordination, contract development, Performance Management, Mentoring, and Coaching;

January 1990 Solar Turbines, Inc San Diego, CA

To Human Resources Training Coordinator

March 2001 Reporting to the Manager of the Human Resources Development Department, responsible for Project Training Development, Master Planner/Scheduler, Interview Consultants for training contracts, Strategic planning, Set up/negotiate contracts with outside Vendors, measure training effectiveness, forecast/maintain training budget, market training classes, train classes, Coaching, Mentoring, Focus Groups, Assessments, Training & Development Matrices using Excel, Access and Peoplesoft; Maintain a database of internal instructors, Administer Organization Employee Survey, Administering Tuition Reimbursement Program, Written Correspondence, Invoicing Accounts Payable/Receivable, Input and collaboration to the design of training curriculum.

June 1986 CIGNA Insurance Company Bloomfield, CT

To Financial Administrator

January 1990 Handled Mutual Funds, Limited Partnerships, Guaranteed Accounts; Obtained Certified 4 series certification from SEC (Securities Exchange Commission); Set-up and closed-out Mutual Fund, Limited Partnership and Guaranteed Accounts according to the policy and procedures set by the SEC. Updated prospectus with any changes to accounts. Paid commissions to 120 Security Salesmen;

EDUCATION

TBD National University San Diego, CA

Masters Human Behavior

2004 University of Phoenix Phoenix, AZ

Bachelors Business Management

2004 University of Phoenix Phoenix, AZ

Bachelors Business Administration

1986 Briarwood College Southington, CT

Associates Computer Science/Business Admin

SPECIALIZED SKILLS

MS Office Suite, Excel, Powerpoint, Access, Peoplesoft, JDEdwards, Kronos, ADP, Abra, Stromberg, Millennium, 70wpm, Viso, MS Publisher, Outlook, Corel, Lotus Notes

ASSOCIATIONS AND COMMUNITY SERVICE

Member, Society for Human Resource Management

Member, ASTD (American Society for Training & Development

Volunteer Big Sister, Big Sister League

State of California Real Estate License

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