Customer Service Administrative Assistant

Paula Head

**** ******** ***** ********, ** *****

404-***-**** **********@*****.***

Summary of Qualifications:

Over 20 years of Executive Assistant, Receptionist and Customer Service experience

Delivered exceptional administrative support for executives and various senior managers in all departments.

Kept careful control of travel itineraries, appointments and meetings using MS Outlook.

Organized numerous in-house functions and external meetings which included travel, hotel and catering arrangements

Effective as an event coordinator in sourcing various venues for major events attended by executive board members and staff.

Coordinated complex domestic and international travel

Orchestrated client dinner meeting and offsite meetings

Excellent ability to respond to customer inquiries in a professional manner

Strong oral communication skills including the ability to listen and interact with a diverse group of people

Remarkable ability to retain a large quantity of information and disseminate to various points of contact

Profound ability to respond to varied request and perform several duties simultaneously

Uncommon ability to perform administrative and clerical duties with speed and accuracy without constant supervision

Strong ability to apply independent judgment, discretion and initiative to address problems and implement solutions

Career Experience:

Receptionist/Front Office Coordinator Selig Enterprises, Inc. Atlanta, GA 08/2004 – 11/2011

(Reorganization)

Maintain executive calendars and arrange appointments, including senior management scheduling and travel arrangements

Prepare agendas, attend, and participate in staff meetings and other meetings; including minutes, and maintaining files

Prepared and distributed incoming and outgoing correspondence for executives

Answered and directed calls for over 100 employees and 350 clients

Developed and implemented switchboard procedures which resulted in increased company efficiency and productivity

Greeted visitors, ascertained the nature of their business, and referred them to appropriate staff members

Arranged meetings, scheduled conference rooms and scheduled appointments and travel arrangements as requested

Set-up and maintained files, records and databases such as master extension, cell phone and office inventory lists

Coordination of office services such as housekeeping, purchasing office supplies and ordering catering when needed and maintaining office equipment (computers, fax machines, printers, photocopy machines, telephone system)

Handled overhead purchases and established new vendor relations resulting in a reduction in expenses

As appropriate, devised, adapted and improved work methods and procedures to accomplish work assignments

Maintained daily and weekly time sheets for over 100 employees

Executive Administrative Assistant Ferry, Hayes & Allen Designers Atlanta, GA 08/2003 – 08/2004

(Downsized)

Provided executive level administrative support to the President and twelve direct reports with a demonstrated ability to improvise, improve procedures and meet demanding deadlines

Liaison between all impacted departments to ensure proper communication and reporting practices

Maintained all travel for staff and scheduled all meetings and conference rooms

Executive Administrative Assistant Carvel Corporation Dunwoody, GA 08/2002 –08/2003

(Reorganization)

Provided administrative support to the Chief Operating Officer and the Operations Team

Published Executive calendars, organized the details of special events and travel, corporate agendas and itineraries

Developed and maintained filing system for all operations customer needs

Maintained all reports pertaining to Franchisees store openings

Provided support for Marketing Department creating and distributing proposals and CFAC newsletters

Maintained excellent customer service support for over 300 Franchisees

Sales Coordinator Chupa Chups, USA Dunwoody, GA 01/2002 –08/2002

(Closed)

Provided administrative support to Regional Sales Managers and the Director of Trade Marketing

Efficiently reported daily sales information to the Regional Director and the Vice President of Sales

Maintained trade spending reports, IRI updates and broker/sales and SAP reports

Executed materials to over 70 brokerage houses and over 100 brokers with sales materials and customer service

Provided all front desk receptionist duties as well as arranged conferences and travel arrangements for Sales Team

Administrative Assistant NASCO Dunwoody, GA 1/2000 – 07/2002

Responsible for all administrative support for the Project Office and Services Department

Maintained and published heavy meeting and travel arrangements

Processed invoices and bills for contractors and third parties

Assisted in the planning and organizing of departmental functions, meetings and events

Effectively maintained a variety of monthly reports

Receptionist HQ Global Workplaces Dunwoody, GA 02/1999 – 01/2000

Received and directed calls for over 150 clients

Provided strong accuracy in maintaining itineraries for all clients

Demonstrated a high level of professionalism while providing customer service to all clients and tenants

Scheduled and coordinated video conferencing, meetings, and conference rooms for tenants

Organized all monthly luncheon promotions designed for clients to encourage the utilization of HQ Global services

Increased the gross profit of the center by creating, executing and fulfilling successful sales and public relations strategies

Significantly contributed to the sales team by routinely exceeding projected sales revenue goals

Executive Administrative Assistant Computone Corporation Alpharetta, GA 01/1997 –02/1999

(Closed)

Excelled with a variety of duties while providing administrative support to the CEO and staff

Recorded and prepared minutes for all meetings

Coordinated travel, conferences and luncheons

Performed Human Resources functions while supporting approximately 90 employees

Owner/Operator Atlanta Shines Atlanta, GA 04/1990 – 01/1997

Provided shoeshine services with Physicians at major hotels and convention centers

Trained and scheduled up 75 shoeshine valets

Planned and scheduled all travel arrangements

Executive Administrative Assistant, US Army – Active Duty Germany and Atlanta, GA 02/1983 – 04/1990

Held Top Secret Clearance

Provided administrative support to top ranking Generals and three Battalions

Liaison between Generals and Troops

Scheduled all meeting and conferences

Arranged all travel for departments

Computer Skills:

Microsoft Office, Visio, SAP and PDM

Education:

Business Certificate Lanier Technical School Business 1999

Professional Certification:

Business Administration Lanier Technical Certificate of Business 1999

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate