Manager Customer Service

Erin Lemons

*********@*****.***

Human Resources Generalist

*-* ***** *********** ********** providing professional support to executive leadership, while acting as a liaison between all levels of employment. Highly independent and self motivated with drive to proactively and consistently take on additional tasks and projects. Expansive work performed with increasing responsibilities throughout my career in functions including, but not limiting to: Human Resources, Administration, Marketing and Accounting.

Areas of Expertise Include:

PROFESSIONAL EXPERIENCE

Balyasny Asset Management, Chicago, Illinois July 2008-Present

Balyasny Asset Management (B.A.M.) is a multistrategy Hedge Fund with a multi-billion dollar portfolio.

Office Manager/Assistant- HR

Directly reports to the HR director and the Senior Healthcare Analyst while providing support to the company partners, the healthcare team, HR, investment teams and the marketing team.

• Participate in the recruitment, training and retention of administrative team.

• Assist with internal benefits program.

• Organize company functions (Summer Outings, Holiday Party, Intern Dinners, etc).

• Maintain employee contact information and travel database for domestic and international travel as well as the company’s Intranet.

• Manage office supply and procurement process after developing office and admin manual.

• Serve as a liaison for external vendors on companywide subscriptions, printed material and investor gifts.

• Schedule, coordinate and record calls for large internal/external meetings, including video conference, domestic and international conference calls and catering.

• Engage and interact with staff at all levels in fast-paced, dynamic environment while remaining resourceful, efficient and proactive.

• Provide daily support to the EC, Company Partners and their assistant.

• Receive and disseminate confidential/sensitive information, documentation, expense reports and corporate credit card reconciliation.

• Provide support and assist Marketing with the CRM database.

• Heavy calendar management.

Office Assistant

• Coordinate all daily office support for 60+ people which includes:

• Identify and executing opportunities for department improvements.

• Answer and directing calls.

• Manage complex and high profile executive meetings.

• Organize team domestic and international travel arrangements, corporate agendas and itineraries for up to 10 people at a time.

• Resolve daily problems and inquiries.

• Manage company magazine and newspaper subscriptions.

• Ad hoc projects and tasks upon request.

Jimmy John’s Gourmet Sandwiches, Ypsilanti and Shelby Township, Michigan April 2003-May 2005

Gourmet sandwich shop and America’s favorite sandwich delivery company. June 2006-April 2008

Manager

• Supervised 7-9 employees per shift.

• Trained new employees on safety, basic skills and manager positions.

• Worked with various Jimmy John’s Franchises with grand opening and marketing procedures.

• Maintained strong communication with other managers and franchise owners.

• Compiled daily lists of inventories and orders to ensure product delivery.

• Responsible for cash accountability per shift.

• Obtained experience in marketing and advertising.

• Highest management position under store manager.

Dawn Owen Designs, Royal Oak, Michigan June 2006-Sept 2006

Event Planning Intern

• Helped facilitate upscale events including event set up.

• Assisted in organizing events and schedules weekly.

• Organized meetings.

• Assisted with customer service.

• Managed front of store sales.

• Assisted owner in cleaning and organizing responsibilities.

EDUCATION

Eastern Michigan University Sept 2004-April 2008

Bachelor of Science in Hospitality and Restaurant Management

• Minor in Management

SKILLS

• Strong knowledge of Microsoft Word, Power Point, Excel, and Outlook.

• Extensive use of Concur Travel system.

• Exceedingly organized.

• Strong ability to improvise, improve procedures and meet demanding deadlines.

• Exceptional vendor management skills including event, hospitality and travel industries.

• High level of professionalism and confidentiality.

• Ability to be collaborative or work autonomously with little/ no supervision.

• Ability to work with strong personalities.

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