Customer Service Design

Curriculum Vitae

Name: Samantha Selby

Phone: +447*********

Location: Gerrards Cross, Buckinghamshire, UK

Email: **************@*******.***

Date of Birth: 23rd March 1984

Achievements

* Working in an Orphanage in Goa for several months.

* Writing articles for Indian tour operators on my journeys and experiences.

* Execution of successful marketing promotions and implementation of business critical change within extremely tight deadlines

* Top Store sales when managing Hi Ho Silver

* 2.1 (Hons) Design Management Degree

* National Arkwright Scholarship for Design and Technology

* Sponsorship for design by the Emmot Foundation

* Elected Welfare Officer in first year and Entertainments officer second and third year of university for the Students Union

My article ‘What is Design Management?’ was published in Design Management, By Kathryn Best. ISBN-10: 294*******, ISBN-13: 978**********

Career History

Sep 2009- Present El Shaddai StreetChild Rescue India

Volunteer

The past few months I have dedicated my time to looking after the children at El Shaddai StreetChild Recue where I have been working on development projects. I teach art and design, alongside training the older children in fashion design and creation, marketing, merchandise, buying, customer service, stock and sales, and have seen to the opening of the charities shop TwisT, based in Calangutte, Goa.

I also advised in the development of the charities brand and design. Creating marketing material, and promotional ideas. In my spare time I advised small local business on successful branding and the importance of design management for a successful company. This work is all unpaid.

Dec 2009- Sept 2009 HH Print Management London

Contracted to The Carphone Warehouse Plc

Marketing Promotions Executive

Role:

* Liaise with senior marketing promotions exec and trading planners, and clients to develop the tactical/rapid response plan based on the overall priorities of the business.

* Manage all reactive point of sale and local marketing promotions including advertising within press ads, radio, and various other print and design methods.

* Developing and implementing promotions for product launch, new store openings and corporate promotions and events.

* Working with the design studio to create impactful messages within the brand guidelines.

Sep 2008- 2009 The Carphone Warehouse Plc London

Trading - Assistant Buyer

The leading independent Mobile phone retailer in Europe

Role:

* Developing and implementing improved processes & policies to the purchasing, marketing, merchandising, web and space planning teams.

* Negotiation with suppliers to source new products and implementing this to market, through product launch activity within the Carphone Warehouse Plc

* In charge of pricing throughout the essentials category, both live and within production.

* Communicate key cross sale information throughout the trading and retail teams.

* Review and present competitor information

April 08- August 08 Hi Ho Silver Surrey / Somerset

Branch Manager and Supply Specialist

Role:

* Visual Merchandising

* Review stock levels, selection, movement and location.

* To inspire the team to hit targets and achievements through incentives

* Joined management team to assist in a buying trip to India

* Negotiated and worked with the designers

* Designed collection and implemented marketing promotions

Jan 2007-April 2007 Figtree Creative Services London Work Experience as Junior Account Manager

Role:

* Design Managing the creative teams and clients

* Brainstorming sessions with the design teams and clients

* Organisation of presentations and events

* Communicate critical information within the company.

Other Work Experience: Belinda Ch’ng- Trainee Fashion Design

Paling Walters- Advertising

Marks and Spencer and Monsoon Accessories- Retail Advisor

Alloy Ltd- Junior Product Designer

The Laboratory Luxury Spa and Health Club- Supervisor of Reception

EDUCATION

2010 The Chartered Institute of Marketing

Certificate in Social Media Marketing

2003-2006 University College of Creative Arts

2.1 Design Management BA(Hons)

1997-2002 Haileybury

June ‘00 GCSE - 10 including Maths and English

June ‘02 A-Level - Technology, Art and Drama

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