Sales/Marketing/Public Relations/Communications/Training Manager

ALBERT E. (SKIP) MORTENSEN, JR.

*** ******** ****. 315-***-****

Baldwinsville, NY 13027 *************@*****.***

OBJECTIVE and QUALIFICATIONS ______________________________________________________________

A detail-oriented Sales/Marketing / Public Relations / Communications / Training Professional with 29+ years experience. History of saving costs. Well-organized, analytical, adept at identifying / solving problems, and multitasking. Excellent planning and visionary skills. A superb communicator and facilitator, able to work effectively with executive teams and line managers. Computer literate: Windows Vista - Windows Mobile 5.0 - MS Office 2007 Suite, MS Outlook Expert - Degreed.

Key Word Summary

Account Manager, Relationship Manager, Account Retention, Computer Repair, Inbound Sales, Call Center, Consultative Sales, Business to Business, C-Level Executive, Senior Level Executive, Strategic Summit/Conference, Ultimate Decision Maker, Business Intelligence, Fortune 1000, Inside Sales, Telemarketing, Credit Card Processing, Secure Payment Gateway, Merchant Services, Merchant Accounts, ACH, EFT, WebEx, Virtual Training Manager, Reseller, ISO, VAR, Relationship Building, Outbound Sales, Outside Sales, Strategic Planning, Public Speaking, Product Development, Market Launch, Brand Manager, Multi-Channel Distribution, Sales Forecasting, Customer Service, Multi-Media Advertising, Contract Negotiations, Toastmasters, Client/Server Architecture, EDI, End User Support, LAN/WAN, Systems Security, Hardware Configuration, Webmaster, Web Development/Design, E-Commerce, CRM, Client Relationship Management Software, Outlook, Excel, Access, Sales, Marketing. Public Relations, Communications Manager/Corporate Spokesperson, Manufacturer’s Representative, Multiple Step Distribution, Sporting Goods, Political Fund Raising, Collections/Collection Agency, Medical Industry, Electronic Transaction Processing Services, EBT, Cold Calls, One-Call, 3rd Party Close

PROFESSIONAL ACCOMPLISHMENTS___________________________________________________________________________

RESCUECOM - Syracuse, NY 2007 – Present

A franchised IT solutions company providing On-Site Services, coast to coast, around the clock, servicing everything from home computers to super computers, wireless internet to global networks, Email to ERP.

Account Manager 2008 – Present

Promotion to Account Manager – Initiate, foster maintain and grow relationships with Rescuecom’s business clients. The single point of contact for all business clients with primary functions of account retention, penetration & problem/issue resolution. Initiate, process and close national and long-term relationship contracts for ongoing IT services.

Inbound Sales Representative 2007 - 2008

Responsible for diagnosis, closure and scheduling of inbound phone and web-based requests for information and On-Site service relative to IT related issues and problems.

Consistently top or near top producer daily after less than 2 months experience.

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Marcus Evans – New York, NY 2006 – 2006

One of the world’s leading business information companies, providers and promoters of strategic conferences, professional training, in-Company training, business-to-business congresses, sports hospitality and on-line information. Dedicated to the provision of global business intelligence and information to assist in strategic and effective decision-making.

Since 1983, the company’s international network of offices creates major sector-focused events for business learning and networking opportunities across a variety of industries and professions to provide a one-stop shop for a company's business intelligence, learning and training needs. Marcus Evans annually produces more than 150 of the world’s leading business and economic summits for senior-level decision makers. Held at locations around the world, these events provide attendees with a unique opportunity to individually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings to provide an effective, highly focused interactive event.

Summits Executive

Responsible for generation of pertinent leads, cold contacting and sales of Solution Provider opportunities for High Level Summits, targeted exclusively and sales directly to "C-Level" executives (Ultimate Decision Makers) of predominantly Fortune 1000 and large public companies in various vertical market segments.

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Plug & Pay Technologies, Inc. – Hauppauge, NY 2005 – 2006

A full service provider of electronic transaction processing services (payment gateway) for more than 65,000 small to medium-sized businesses.

National Sales Manager & National Training Manager (75/25 split; Sales/Training)

Handled and processed inbound telephone and internet leads and sales related activities for direct sales to Merchants and Resellers (ISO’s, Banks, Web Developers, Electronic Shopping Carts etc.) from initial contact through close of sale and training new Merchants and Resellers. Personally responsible for all outbound marketing of all inactive clients and self-generation of additional prospects.

Performed all out-of-house training, entailing 1 week of travel every 2 months. Conducted a daily; “Getting Started 101” course for all new Merchants via a WebEx virtual classroom environment. Trained all clients (Merchants and Resellers) that were personally closed, as well as all house accounts.

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TransTech Merchant Group – Fort Worth, TX 2004 –2005

A full service provider of electronic transaction processing services for more than 65,000 small to medium-sized businesses located throughout the United States.

Merchant Sales Consultant

Outside sales representative with primary responsibility for closing sales with pre-qualified prospects for electronic transaction processing services (Includes all types of hardware, software, wireless and E-commerce solutions) enabling any retail merchant the ability to accept credit cards, debit cards, EBT transactions, check conversion and/or check guarantee, electronic gift cards, and smart cards. Additionally responsible for generating new prospective merchants via cold calls. Present program in a one-call, 3rd party closing sales environment.

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The Online Business Group – New York, NY 2002 - 2005

Leaders in Fortune 500 online consulting providing online partnering opportunities

Webmaster 2003 – 2004

On a consultancy basis/relationship; primarily responsible for building, maintenance and updating various aspects of numerous websites used by The Online Business Group.

E-Commerce Consultant 2002 - 2005

On a consultancy basis/relationship; business developer, brokering relationships with 83% of The Fortune 500 companies and the end user by way of a subscription based franchise model.

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MED-REV Recoveries Inc. – Syracuse, NY 2003 - 2003

Upstate NY’s largest collection agency, specializing in collections for the medical industry

Sales Associate

Outside sales representative with primary responsibility for acquiring new medical industry clients in New York State. Traveled in New York State, cold calling on all prospective medical, dental, veterinary practices and all hospitals and nursing homes. Generated and presented written proposals in a multiple-step/call sales closing environment. Within 3 months, effected an increase in annual sales volume anticipated to be $2.5 Million with net profits expected $150,000 in a in a multiple step sales closing environment.

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United States Chamber of Commerce - Washington, DC 2002 - 2003

The United States Chamber of Commerce is one of the Nation's Largest Lobbying institutions.

Membership Director

Hands on position with primary responsibilities for acquiring business memberships. Speak to members of the business community about Chamber benefits and services. Communicate how national, business issues directly affect businesses and demonstrate how the Chamber can represent business interests in Washington. Work within an assigned territory to meet established goals.

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O. Mustad & Son (U.S.A.), Inc. – Auburn, NY 1988 - 2001

A Norwegian-based manufacturing company that sells, markets, and distributes fishing hooks throughout 144+ countries.

Network Manager 1996 - 2001

Maintained 24 / 7 North American IT operation. Liaison with users / developers / programmers. Monitored system upgrades. Administrator for system security. Maintained server for production facility in Dominican Republic and Latin American sales office, Miami, FL.

 Automated price books … streamlined processing 80% thus saving the company 105 man-hours/annum.

 Maintained $20,000 monthly development budget … ensured continuity inside the organization.

 Researched, procured, and implemented new and upgraded hardware / software products.

 Facilitated training on various software packages.

 Set-up and maintained remote access routines for users.

Sales Coordinator 1988 - 1996

Directed sales and marketing in North America. Arranged, set up and attended national trade shows and sales meetings. Forecasted annual budget.

 Set sales record, 1992. Generated $1M in profit.

 Team member for company “profile” project … reengineered company philosophy, packaging and logo.

 Initiated a grassroots effort on new premium classification of fly fishing hooks … conducted market research and made product / model recommendations. Result: $500,000 annually in sales.

 Formulated and implemented marketing plan ... promoted product lines and achieved company annual sales goals.

 Increased revenue through market share penetration … developed, analyzed and executed advertising, public relations, direct mail campaign, publications and marketing services.

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MDI, Inc. – Syracuse, NY 1979 - 1988

An independent business forms and computer supplies distributor

Sales Representative - Manager of Sales Service - Office Assistant

Initially employed as general office help at independent business forms and computer supplies distributor. Promoted to Manager of Sales Service responsible for customer service and inside sales. Advanced to Outside Sales Representative in 1982. All positions involve customer contact; sales; selection of sources based on cost, service, quality and delivery; custom design and implementation of all types of hand, machine or computer written business forms and systems; specification writing; and job tracking. Handle all work details personally with the exception of using support clerical and billing service. Generated a wide, varied and stable customer base.

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The Howard Bank - Burlington, VT 1978 – 1979

The second largest commercial bank in the State of Vermont

Data Processing/Computer Operator

Fulfilled the responsibilities of three progressive positions in Data Processing Department. Duties encompassed the shipping and routing of branch and other customer bank's paperwork, sorting, processing and reconciling negotiable documents. Subsequently assumed responsibility for daily start-up, back up, and shut down of the department.

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EDUCATION___________________________________________________________________________________

BA, Business Administration, St. Michael’s College, Winooski, Vermont

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