Customer Service Office

Marie Battle

312-***-**** **********@*****.***

Objective

To obtain a Guest Service Aide position that is challenging and educating and where I can continue to develop, perform and work with an iring team for the benefit of the company.

Skills Summary

Type 55 wpm Report Preparation Written Correspondence

General Office Skills Computer Savvy Customer Service

Microsot Word Excel Microsoft Office Suite

Database Administration Front-Office Operations Professional Presentations

Conflict Resolution Independent and Team Player

Professional Experience

Clerical/Receptionist/Secretary

Answered phones, managed mail, handled visitors in a 35-employee company that was engaged in correspondences for the offices of catholic schools.

Scheduled appointments and maintained and updated appointment calendars.

Transmitted information and documents to customers, using computer, mail

and facsimile machine.

Filed and maintained records.

Heard and resolved complaints from customers and public.

Analyzed data to determine answers to questions from customers and members of the public.

Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Received payment and recorded receipts for services.

Greeted persons entering establishment, determined nature and purpose of visit and directed and escorted them to specific destinations.

Provided information about establishment, such as location of departments and offices, employees within the organization and services provided.

Responsibilities included receiving and distributing messages from telephone/email as appropriate, taking clear messages and passing these promptly to the appropriate member of the team using judgment of urgency.

Provided reception duties on behalf of the team, which involved providing face-to-face contact for visitors in a responsive and courteous manner.

Responded to queries promptly and in a friendly manner.

Customer Service

Oversee front-office operations and provide impeccable customer service:

Answer participant questions, as well as question participants to obtain

full understanding of what information is being requested.

Communicate clearly and effectively with participants.

Promote good listening skills.

Employment History

New look restaurant and bar – Chicago, IL

Waitress, 2010 -2011

KINKOS – Chicago, IL

Clerical, 2008 -2010

OFFICE OF CATHOLIC SCHOOLS- Chicago, IL

Receptionist, 2007 – 2010

Education

Devry University

Associate of Science Degree in Computer Science, 2007

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