Customer Service Sales

Jerri A. Collins

*** ******** ***** * ***********, PA 15146 v 412-***-**** v *************@*****.***

Qualifications for: Sales/Management: Retail Merchandising

Professional Profile

Possesses over twenty-five years of sales management experience in a retail merchandising environment. Offers a background replete with organizational, sales, and exceptional customer service skills. Dedicated and determined to provide quality service.

Areas of Expertise

Sales Merchandising Inventory Maintenance Business Communication

Employee Management Business Development Call Center CSR

Professional Summary

Trained employees on register and consumer desk.

Developed schedule for employees in the department.

Implemented sales and voided transactions.

Handled return procedures.

Assisted consumers with purchasing decisions.

Processed bank deposits.

Transferred and re-ticketed merchandise.

Key carrier/responsible for opening and closing store.

Communicated with buyers to maintain adequate stock levels.

Answered members’ questions while solving customer problems.

Researched customer histories while using corporate computer systems

Performed immediate computer operations.

Professional History

Assistant Manager Jos. A. Bank 9/08 to Present

Shift Manager Dunkin Donuts 6/08 to 9/08

Customer Service Representative CVS Caremark 9/07 to 6/08

Front Area Dept./Cust. Serv.Mgr. Syms Corporation 1999 to 2007

Assistant Consumer Serv. Mgr. Syms Corporation 1998 to 1999

Sales Associate/Cashier Syms Corporation 1988 to 1998

Sales Associate/Cashier Bathtrends 1985 to 1988

Sales Associate/ Cashier Gimbels Department Store 1980 to 1985

Education

Associates Degree in Retail Management: CCAC – Boyce Campus

High School Diploma with Honors,: Gateway High School

References Available Upon Request

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