Customer Service Project Manager

Danielle Louise White

**** *** ***** ********* **. South Bend, IN 46637

Phone: 269-***-**** Email: ****************@*****.***

Skills:

Computer Software:

Microsoft Word, PowerPoint, Excel, Microsoft Office and Quick Books

6+ years of retail sales and customer service experience

Fashion Show production and backstage management

Account Management

Administrative coordination

Bar management

Call center experience

Skill in both verbal and written communication

Achievements:

Ultimate Medical Academy: Internal Customer Service Award for December 2011

FP Services Inc.: Employee of the Month: May 2009, August 2009, March 2010, August 2010

Old Navy Chicago: Top ten employees: July 2007 through April 2009

Professional Experience:

Ultimate Medical Academy 8/2011-9/2012 Tampa, FL

SWAT Student Finance Advisor 6/2012-9/2012

Completed students files who their original advisor could not complete in a timely manner

Student Finance Advisor 8/2011-6/2012

Counsels and advises students about financial aid eligibility

Collects and analyzes data on students to determine aid eligibility

Awards students within federal institutional guidelines

Provide fast friendly service to all students

Starz Bar and Grill 11/2010-7/2011 South Bend, IN

Bar Manager/Bartender

Managed 10+ employees

Order and maintain liquor and bar supplies

Provided fast, friendly service to all guest

Processed cash and credit transactions

Mix ingredients to prepare cocktails and other drinks

Arrange bottle and glasses to make attractive displays

Spirit Halloween 9/2010-11/2010 (Seasonal) Mishawaka, IN

Assistant Store Manager

Processed cash and credits transaction at cash wrap and promoted add on items

Provided fast, friendly service to all customers

Assisted with merchandise selection and fit

Managed 5 employees

Assisted in stock and shipment

F.P Services Inc. 4/2009-9/2010 South Bend, IN

Project Manager

Perform data entry of new hire information for staffing agency

Provide customer service for all clients

Manage 10+ employees time approval process at each client’s location

Visit sites to ensure client relationships are maintained and satisfactory hires are in place

Communicate daily with employees via email ensuring there is site coverage

Old Navy 03/2007-04/2009 Chicago, IL

Sales Associate

Processed cash and credit transactions at cash wrap, promoting add on items and suggesting opening an

Old Navy store credit card

Provided fast, friendly service to all customers

Assisted with merchandise selection and fit

Education:

International Academy of Design and Technology Chicago, IL

Bachelor of Arts in Merchandising Management July 2010

References:

Available Upon Request

Contact this candidate