Customer Service Representative
Resume:
KIMBERLY LACEY
Suwanee GA **024
*********@*****.***
OBJECTIVE:
My objective is to learn new skills and strengthen the ones that I have in order to complete myself as a stronger more business minded individual.
QUALIFICATIONS:
Professional customer service phone manner, the ability to work independently, exercises seriousness throughout work assignments, I have eight years of customer service experience , call center experiences well as an energetic, positive and professional attitude. Over 9 years Experience in High Call Volume Call Center (300 to 500 per shift
EDUCATION:
1993-1994 Business Major, Lexington College
1989-1993 Graduate, Curie High School
EMPLOYMENT:
12/00-4 /10 - Customer Service Representative/ Collections, Comp credit
Daily responsibilities included recovering past due payments through phone interaction, negotiate payment options, follow up on payment arrangements with customers, send delinquent letters to past due customers, update accounts with clear and complete notes and report accounts to the Credit Bureaus. Initiates correspondence regarding account status and updates customer information. Use skip tracing training to find customers.
6/00-9/01- Collections, Sales and Customer Service Representatives, RMA
Daily responsibilities included making outbound phone interactions with customers with delinquent accounts, receiving inbound phone interactions with customers who have questions or problems with their existing service and assist fellow co- workers with assignments through out the call center if needed.
10/99-6/00- Sales Representatives, MCI World Com
Daily responsibilities included recovering past due payment, setting up payment arrangements, offering new and present services to customers for company and assisting customers with any problems they might be having with their services.
12/93-10/99- Housekeeping, Habitat Corporate Suites
My Responsibilities included cleaning eight to twelve apartments a day.
6/91-12/93- Customer Service Representative, Chicago Cable Illinois
Daily responsibilities included interactions with customers both by phone and in person to assist with service related issues, offered additional services at time of interaction and recovered past due payments from customers when late.
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