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Manager Quality

Ellicott City, MD, 21043
August 10, 2012

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Phone: 571-***-****


Experience Summary:

Over 5 years of professional experience in Analysis, QA and testing of client Server and web based applications.

Extensive experience in all phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

Good experience in various industries Health-care, Banking, and TELECOM & AUTO Insurance.

Extensive experience in Manual and Automated testing using Mercury Tools Quick Test Pro (QTP), Test Director, Quality Center.

Experience in interacting with business analysts, developers, technical support and help them base line the requirement specifications.

Ability to thoroughly analyze system’s functional requirements and break them down into test requirements/test objectives and test conditions.

Experience in creating Requirements Traceability Matrix to ensure comprehensive test coverage of requirements and to maintain connectivity of the project flow.

Extensive experience in all levels of testing including Smoke testing, Functionality, Performance, Integration, System, End to End testing, Exploratory testing, Ad-hoc testing, GUI, Database, Acceptance, Cross Browser, Stress, Load and Regression Testing.

Experience in developing Test Plan, Test Case, Use Case using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities.

Preparing Test cases, Defect tracking and reporting using Quality Center.

Extensively proficient in Quick Test Professional for automation of tests using various functionalities like check points, Synchronization points and parameterization (Data-Driven test).

Good knowledge on Testing Frameworks (Keyword Driven Framework).

Worked in various environments UNIX, Windows NT/2000/XP/2003 Server.

Familiarity with SQL, C programming, scripting languages VB. Good working knowledge on MS SQL, and Configuration management tool Visual Source Safe, PVCS.

Experience in HIPAA Health domains and Healthcare Insurance testing including Eligibility Enrollment, Claims, e-Pay.

Strong problem solving skills, extremely reliable, quick learner and able to work independently as well as a team member.

Ability to work on multiple projects simultaneously to meet the deadlines.

Technical Skills:

Testing Tools HP Quality Centre 10.0/9.0, HP QTP 10.0/9.0

Languages C, C++, Java, SQL

RDBMS MS SQL Server2000, Oracle, MS Access

Operating System Windows 95/98/NT/2000 Server/XP, Vista.

Software MS Word, MS Excel, MS Power Point, MS Outlook

Web Technology HTML, XML Programming, CSS, Java Script

Professional Experience:

Excellus Blue Cross Blue Shield, Rochester, NY May’10 - Present

Quality Analyst

Excellus deals with Subscriber, Providers, Claims, Plans, Benefits, Configuration and Enrollments. The Medical Claims Processing application allows users to enter and adjudicate claims. Excellus offers a variety of health plans for families, children, and the aged, and disabled, as well as prescription drug plans.

Child Health Plus is a health insurance plan for kids provided by New York State. Depending on family income, children may be eligible to join either Children's Medicaid or Child Health Plus.


Developed Test Cases for Functional, Integration and Regression Testing.

Participated in Creating and Execution of Test Plans, Test Cases and Test Scripts in Quality Center

Defined system testing requirements and risk based assessments.

Performed end-to end testing on applications manually Using Quality Center

Logged and tracked the defects in Quality Center.

Analyzed EDI format received from trading partners and maintained/created new translation setups using Ec-map tool

Worked on EDI and HL7 interface testing project involving HIPAA 4010 and 5010 claims transactions set

Involved in testing HIPAA Transactions sets like (837, 270/271, 276/277, 834, 835, 278 and 997).

Verified the ICD code and Diagnosis code in UI and database according to the claim extract.

Verified the substantiation claims, remark code according to substantiation rules.

Involved in validating the EDI transaction maps and debugged the errors and corrected according to the respective EDI implementations.

Worked on Facets Membership, Billing and Claims Processing modules

Developed Test Cases for Facets Membership, billing and Claims Processing modules.

Performed testing on Claims Processing in Facets 4.71 health care applications.

Worked on Medical Claims (Professional) and Hospital Claims (Institutional).

Responsible for the automation of test plans, test cases and test scripts within automated testing tool Mercury QTP.

Customized test script defined checkpoints, Synchronization point, Parameterization Data driven testing in QTP.

Created new or modifying the existing test scripts for the new system changes with HTTP/HTML, Dual Protocol & Web Services.

Developed SQL queries to extract data from the source tables.

Version control and configuration management was done using Clear Case.

Extensively used Agile and Waterfall methodologies.

Environment: EDI, Facets, ANSI X12, .NET, VBScripts,MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Quality Center, QTP, Web service, MSSQL SERVER, WS_FTP, AS2, VPN, QC, Windows XP/2000

The Hartford Group Insurance, Hartford, CT May’09 - April’10

QA Analyst

This is an Insurance Information System, which gives online quote for the customer Auto and Home Insurance in different States of USA. The system keeps track of all Automobile Insurance Quote system, its customer details and related project etc. This system consists of different modules like Customer details, Benefits and Packages etc.


Involved in analyzing the business requirements and development of test plan.

Involved in the Quality Assurance Analysis and Testing of Insurance Information System.

Developed use-cases by decomposing the functional requirements and interacted with end-users, business analysts and developers.

Discussion in Requirements review meeting with Business Analysts and System Analysts

Discussion with the Test Analysts for the Testing approach for Integration, System Testing.

Developed State Specific Conditions for the creation of Quotes, Applications, and Endorsements. Logged them into QC Requirements manager.

Used Mercury Quality Center for designing steps, linking the requirements to the appropriate test script, logging and closing defects.

Managed the Defect Tracking process, which included severity of bugs, assigning bugs, and verifying bug-fixes, using Quality Center.

Parameterized the data to increase test coverage. Used QTP Standard Check Points to validate the functionality of various LOBs performing Quotes, Applications and Endorsements.

Categorized Severity Incident Reports based on Severity and interfaced with developers to resolve technical issues.

Identified and validated test data for performing functional testing by using tools like Toad and File-AID. Created expected results for the assigned test scripts

Developed SQL queries in Oracle to test the application for data integrity.

Document, implement, monitor, and enforce all processes and procedures for testing is established as per standards defined by the organization.

Environment: VB Script, ASP, Excel, PowerPoint, Quality Center 9.0, Oracle Applications, Oracle 8/8i, Forms and Reports 6, Sun Solaris, Windows 2000, TOAD, Oracle 11.5.10.

MCI Communications, Ashburn, VA Jun’08 – May’09

QA Analyst.

MCI Is a Telecommunications Company. This is an E-commerce application which was developed to provide effective customer service to the subscribers by way of value added features. The application is further designed to serve the needs of both residential and corporate customers like caller ID with name and number, etc. This is a billing record application.


As QA Tester involved in Testing of the application that accesses Customer Billing application.

Performed system testing, Regression testing, Integration testing and UAT Testing.

Developed positive and negative test data by reviewing requirements.

Developed and performed validation tests to demonstrate compliance with customer requirements.

Ensuring that different browsers are compatible with the E-billing application.

Testing the Bill view training site and ensuring that the site is efficient to train the consultants in e-care centers. This site will allow consultants to familiarize themselves with all features and functionalities of Bill view and Bill pay application without working with a live account.

Worked with the Requirement manager, Test plan manager and Defect manager to develop requirements, test plans, test plan schedule and defects respectively using test director.

Involved in preparation of Test plan and conducted walkthroughs with development team.

Worked closely with the business users to come up with User Acceptance test scenarios.

Wrote test cases for billing module.

Prepared Test Reports.

Conducted weekly/ Bi-weekly status meetings to discuss open issues.

Environment: SQL server, Windows NT, Excel, Word, HTML, Java, Test director 7.0,Oracle, Visual basic, Unix, Internet explorer, Netscape navigator, PowerPoint, MS Project.

Bank of America, NY Nov’06 – Apr’08

Software Quality Analyst

DESCRIPTION: Bank of America banking application gives customers access to their accounts and provides various services through online. The application provides a web-based interface, which allows customers to log in and manage their accounts including checking account balance, billing details, online payment options. There are different modules like Billing Error Notice, Finance Charges, Address Change and Credit Overdraft Notification of the application, developed by Bank of America Corporation.


Proactively participated in Manual and Automated testing.

Worked on Online Accounts managing module that had various features for Online Services for all customers.

Developed the test cases for GUI, Functional Testing, Integration Testing, and Regression Testing.

Created Automated Test Scripts using Win Runner tool.

Executed the automated Test Scripts to test the functionality of the objects with the combination of different browser versions.

Experienced with Iterative and Agile methodologies.

Validated Image Exchange, Check Systems and Check Image experience.

Batch Testing skills which would include being able to create test data, extract test data from production via SQL, run batch jobs, then review and query data to exam test results again via SQL.

Experience with Configuration Management, build, and deployment practices and tools across multiple environments.

Ability to adapt and quickly refocus in an agile software development environment.

ACH/Check Conversion Services – Electronic check processing and conversion services.

Transmits through the secure ACH or Check 21 image exchange network.

Processing of debit card transactions.

Experience in SQL, backend testing and have exp with batch jobs as well.

Experience with the relational databases Generated Data Driven scripts that access the backend database.

Developed SQL Queries to query the database to test the back end process of the

Application. SQL Procedures were developed.

ENVIRONMENT: JavaScript, J2EE, Struts, DB2, UDB, Quick Test Pro, Vb Script, Win Runner, Quality Center 8.2, JSP, Java, File-aid, XML, ASP.NET, SOA, C#, .NET, UI testing, GUI, Unix, Linux, Sybase, PERL, Shell Scripting, Clear Case, HTTP, SQL, TOAD, Informatica, Test Director, Data Validation, ETL, Web sphere, ASP.NET, IDE, Apache, IIS, crystal Reports.

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