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Customer Service Management

Location:
Capitol Heights, MD, 20743
Salary:
$10.00 ph
Posted:
September 18, 2012

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Resume:

Jean P Johnson

*******@*****.***

202-***-****

Key Skills

Customer Service

Deals with internal and external customers at all levels, via telephone and personal contact, to ensure successful communication via actively listening and probing questions to ensure a very high level of customer satisfaction.

Team Player

Enjoys sharing knowledge and working with others to encourage the development of others, as well as myself, to achieve specific team goals.

Organization

Refined organizing skills that balance work, team support and all responsibilities in a timely and professional manner.

Work Experience

Foreman Mills

May 2012 -

Fitting Room Associate

•Assists customers with store inquiries to include the location and price of merchandise.

•Processes items to include placing sensors, price tags and labels on merchandise.

•Maintains organization of the work area to include wiping down mirrors and benches, sweeping the surrounding area and retrieving items from the floor.

•Monitors all clothing items entering and exiting the rooms and explains fitting room policies and procedures to customers.

•Answers multi line phone system, transferring calls to the appropriate person or department.

•Other duties as assigned include operating a cash register and cleaning of the employee break room.

Harris Teeter

July 1999 - October 2011

Deli Clerk

•Operated deli equipment to include slicers, fryers, bakery and rotisserie ovens.

•Prepared sample trays and packages bakery goods.

•Rotated food items on the rotisserie bar, marked down items nearing expiration and removed all expired food for proper disposal.

•Displayed proper food handling and sanitary techniques according to company policy.

•Maintained organization within the department to include wiping down the food bars and organizing all display cases.

•Provided assistance answering inquiries and preparing, weighing and serving customers orders for pickup.

Overnight Stock Associate

•Assisted in the unloading of freight trucks to include pulling freight off the line, loading pallets and moving them to the correct department.

•Stocked merchandise within my department while providing customer assistance in answering inquiries and locating products and their prices during store hours.

•Assisted other associates upon completion of my work and as instructed by management.

Target

Jan. 1994 - July 1999

Overnight Team Member

•Pulled freight off the line, loaded pallets while following safety guidelines and moved pallets to the correct department.

•Assisted customers with questions and in locating products during store hours.

•Stocked merchandise within my department and, upon completion and per management instructions, assisted other team members in completing their work.

•Performed other duties as assigned and instructed by management to include cleaning employee breakrooms, assisting new team members in familiarizing themselves with the location of store merchandise to better assist customers and operating a cash register when needed.

The Howard Johnson

Feb. 1993 - Nov. 1993

Housekeeper

•Cleaned assigned guest rooms daily to include making beds, vacuuming carpets, wiping down furniture, mirrors and walls, replacing glassware and restocking all bath necessities.

•Provided turndown services upon checkout and any additional items at the guests request.

•Transported all soiled items to the laundry area to be cleaned.

•Additional duties per management instructions included setup, breakdown and cleaning of conference rooms and equipment, transporting linen items to the laundry area wipe down of all the furniture and vacuuming the carpets.

Education

McKinley Tech SHS

HS Diploma

June 1995



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