To acquire a position within your company with opportunities for growth and development based on my experience and expertise.
· Customer Advocacy
· Data Entry
· Good filing and organizational skills
· Experience in handling confidential paperwork
· Accurately research client submitted claims for reimbursement.
· Successfully complete all jobs by time requested.
· Process submitted claims through to adjudication for completion.
· Coordinate client notification correspondences for claim outcomes
· Informed patients and physicians drug coverage’s and available options.
· Advocate Patient savings to lower out of pocket expenses
· Annotate Drug Conversions
Customer Service Advocate
· Provide patient benefit information including eligibility and exclusions
· Processed phoned refilled orders and payments
· Analyzed the creditworthiness of prospective clients
· Completed comprehensive credit write-ups to completion
· Participated in the loan closing process, as applicable.
· Resolve charged off accounts
· Negotiate settlements and arrange payments
Kirkwood High School 1992
Missouri College 1995