Customer Service

Precious A. Monroe

**** ********* ********** #***

Jacksonville, Fl 32211

 **************@*****.***

Mobile: 904-***-****/904-***-****

Objective:

To obtain a full-time position where, I will be contributing to a company using my educational skills while gaining work experience.

Extern: Duval County Health Department    Jacksonville, Fl

Education:

Everest University  Medical Billing/Coding                      Jacksonville, Fl

8/2008-4/4009

Skills:

 Diagnosis and Procedure Coding

 Understanding of the different health insurance 

 Medical Terminology and Human Anatomy

 Knowledge Of  EOB’s

 Microsoft word,  Excel, typing 35wpm

Employment History:

Contemporary Staffing Solutions

Customer Service Representative 

 10/2008-12/2008

 Took inbound calls from customers concerning prepaid debit account and gift cards

 Provided excellent customer service, data entry

Rainbow Clothing Store

Assistant Manager

   03/2008-10/2008

 Prepared store for opening and closing, conducted inventories

 Assisted customers with shopping needs and any questions

 Handling of bank deposits, cashier duties, prepared payroll

Sonic Drive- In

Assistant Manager  11/2005-03/2008 

 Managed shifts with 5 or more employees

 Handled bank deposits, conducted inventories and prepared payroll

 Quickly and effectively solve customer challenges

 Maintained quality control of food and customer service

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