* * * * * H AV E N W, L I T T L E FA L L S M N •

* * * - * * 2 - 3 7 7 7 • S O N I A S C H A E F E R @ YA H O O . C O M

SONIA SCHAEFER

O BJECTIVE

To secure employment in a professional setting where I can make use of my twenty years

of restaurant management and customer service experience.

E DUCATION

Sept. 2009-Aug. 2011

Minnesota School of Business

Studied Associate’s Degree in Paralegal Studies

WORK EXPERIENCE

Jul.08-present CWF Solutions Camp Ripley

Dining Facility Director

Responsibilities include interviewing, hiring and training of all new

employees and managers, developing menus and recipes for serving

MN National Guard soldiers while they are training at Camp Ripley,

maintaining and creating inventory and food safety systems. Utilizing

MS Office Word and Excel to create documents for maintaining

payroll, inventory, and cash control. Supervising a staff of up to 70

employees while serving meals out of up to five facilities on post.

Ensuring customer satisfaction by developing and maintaining

relationships with clients and customers.

Jan.03- Jul.08 Culver’s of Baxter Baxter, MN

General Manager

Responsibilities include interviewing, hiring and training of new team

members and managers, supervising all cash control, quality control,

food safety, and inventory systems, scheduling, payroll, leading

meetings, working to develop new systems and procedures to make

sure all quality and hospitality standards are met, marketing,

ensuring all maintenance and repair issues are resolved promptly,

working to achieve a level of excellence in customer service by

interacting with guests and resolving any food quality or customer

service issues, and supervising all other aspects of a quick service

restaurant.

July 01-Aug 02 Perkin’s Restaurant Brainerd, MN

Guest service manager

Responsible for all team members, policies and procedures involved in

the front of the house. I worked closely with the kitchen manager and

the general manager to resolve any conflict, and ensure the smooth

running of all aspects of the restaurant. Responsible for all aspects of

guest service as the point of contact for guests, interacting with guests

throughout the shift to ensure customer satisfaction.

E XTRACURRICULAR ACTIVITIES

Achieved Serv-safe certification; donated product and time to Red

Cross, Brainerd Fire Dept., Salvation Army, and other charities

LANGUAGES

Primarily English, with a basic understanding of American Sign

Language and Spanish.

References available upon request

Contact this candidate