Customer Service Sales

DONALD C. JONES

*** ******* ***. **** ******, Ca 94941 415-***-**** ******-*-******@*******.***

PROFESSIONAL OBJECTIVE

District Management position with a company where my fifteen years of successful Multi-Unit Management and Business Development experience can help the company achieve profitable and strategic business objectives.

SUMMARY OF QUALIFICATIONS

Eleven years of stellar performance overseeing operations at 38 retail locations of The Vitamin Shoppe in California, Arizona, and Colorado as a District Sales Manager and Operations Manager.

Four years of top sales performance as the Senior Store Manager for the New York City location of The W.I.Z., a one-stop hard line and soft line merchandise retail chain company in the New York and New Jersey areas.

Dynamic business visionary who manages proven sales processes and growth solutions that have resulted in achieving consistent profit in the retail industry for 16 years.

Laser focused, driven, and highly effective management professional with impeccable integrity, a legendary work ethic, and dedication to ethical business standards.

Demonstrate expertise with product knowledge, driving customer service initiatives, delivering strong profits, managing friendly and effective sales teams, developing new markets, and creating the “WOW! Factor” at each location by interfacing with market managers, region, and administration.

Analytical problem solver with extensive experience advising top executives on issues of policy and direction, and developing paradigms for in-store operations. Proven track record of building relationships with outside businesses to supply product in over 1,000 retail locations of the Vitamin Shoppe, leading in recruiting, organizing, developing, mentoring, and retaining highly effective, motivated, and loyal store managers and sales associates.

Demonstrate clear and effective goal setting and attainment skills and excellent presentation, business forecasting, trend analysis, planning, and time management skills.

Strong relationship builder with superior interpersonal and customer service skills, and dedicated team player with a genuine concern for the welfare of all employees.

Exhibit an open door policy for new ideas and communicate fluently in English and Spanish.

PROFESSIONAL EXPERIENCE

BRSI, Inc. New York, New York 1998 – 2011

District Sales Manager

Oversee operations at 38 retail locations of The Vitamin Shoppe, America’s trusted resource and leading health retailer of vitamins and nutritional supplements, with over 1,000 stores nationwide. Emphasize development of pride and “ownership” in managers, which has resulted in achieving a high retention rate for the retail industry.

Disseminate directives from regional office to store managers, assistant managers, and full- and part-time associates totaling (580) employees in 38 stores. Achieved a top 5% rating for district stores.

Manage the work efforts of sales associates providing product knowledge and achieving sales of alternative health supplements, vitamins, and sports nutrition products in 12,500-square-foot retail store locations.

Increase yearly sales as a result of developing and implementing performance tools such as a coaching and performance log that documents goals and outlines benchmarks for achievement and improved success.

Responsible for the daily functions of hiring, sales, productivity, shrink, customer service, and loyalty.

Use the “WOW! Factor” in all stores to ensure that customers are delighted and continue to shop regularly.

Assisted with developing schematics for product placement and creating merchandise displays, which has resulted in customers purchasing a higher volume of products and achieving higher penetration percentages.

Developed the overall recovery tool “B.A.S.I.C.S.” that helps employees ensure that stores are ready to open the next business day. The acronym stands for Blocking, Adjacency, Sellable, Impactful, Cleaned, and Signed.

Open new stores, hire and train management personnel, perform employee assessments, process the payroll, and oversee employee benefits as the resident Human Resources Director.

Coach, mentor, and meet with store managers on a weekly basis and hold them accountable for using the coaching and performance log tool with employees, which ensure maximum efficiency and sales.

Train managers to schedule work effectively and implemented a “Door-to-Floor in 4 + 4” policy.

Created the Company’s “In Store Experience” protocol of greeting customers, making eye contact, responding to requests, escorting customers to products, and following up five minutes later.

Developed 1-800 call number for customer compliments and issues, As district operations supervisor I Oversaw store operations at (15) retail locations totaling (300) employees of from Sacramento to San Diego. .. Recruited and Performed quarterly and annual performance reviews of store managers as well as terminations. Managed monthly Profit and Loss report, Managed weekly scheduling, Product and Pipeline Logistics, Payroll and ensured Health and Safety compliance with OSHA and labor safety laws.

The W.I.Z, New York, New York 1994 – 1998

Senior Store Manager

Managed sales and operations of the New York City location of The W.I.Z., a “Big Box” store of hard-line and soft-line merchandise in the New York and New Jersey areas. Began employment as a Department Manager supervising sales and was promoted to Senior Store Manager as a result of dedicated effort and efficient job performance.

Oversaw the work efforts of 260 employees achieving sales of computers, TV/video, home electronics, housewares, telephones, cameras, clothing, shoes, sports equipment, and accessories.

Managed and motivated a team of associates who increased sales an average of 200% in a period of four years.

Maintained maximum customer service levels and operation efficiency.

Ensured sufficient stock levels and made key decisions such as suggesting new products that increased sales.

Analyzed sales figures and forecasted future sales volumes to maximize profits.

Researched and interpreted sales trends to facilitate forward planning.

Used information technology to record sales figures and to perform data analysis and forward planning.

Dealt with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, and providing training and development.

Ensured that standards for quality, customer service, and health and safety were met.

Maintained an awareness of market trends in the home products industry, understood forthcoming customer initiatives, and monitored local competitors’ practices.

Initiated changes that improved the business and ensured that the store competed effectively in the local market.

EDUCATION AND TRAINING

MBA in Business Management, University of Phoenix, commencement in 2009

Bachelor of Arts degree Business Management, New York University, New York, NY 1996

Proficient in Microsoft Word, Excel, Outlook, Salesforce.com, SAP BusinessObjectsXl 3.1, and AldusPagemaker.

BUSINESS MANAGEMENT SEMINARS, TRAINING, AND CERTIFICATION

Six Sigma Methodology Training in Quality Processes, Business Development and Management, New York, NY, 2002

Smith & Associates Leading High Performance Sales Teams and Customer Service, New York, NY, 2000

Certification in Capstone Business Development and Marketing Strategies, New York, NY, 1999

Certification in Dale Carnegie School of Retail Sales Skills and Management, New York, NY, 1998

American Council of Exercise (A.C.E.) certified in supplements, exercise physiology, and biochemistry.

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