Customer Service Manager

RACHEL GRANOFF **** Spencer Drive (***) *** - ****

Croydon, PA 19021 ***.****@*****.***

CAREER OVERVIEW

Dedicated, results-driven Customer Service professional with extensive experience in restaurants and educational organizations. Enthusiastic and motivated, with proven abilities to establish and maintain customer satisfaction and contributing to company success.

ACCOMPLISHMENTS

• Regularly received positive feedback from guests and created repeat business

• Consistently generated additional revenue through skilled sales techniques

• Up-sold products and motivated customers to upgrade current product plans

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy

• Conducted presentations to regional area management on proper training techniques

• Managed servers' promotional campaign to recruit and retain employees

CORE STRENGTHS

Organizational skills Creative problem solving Communication skills

Courteous demeanor Relationship building Customer service orientation

Solution development Setting priorities Honesty and superior work ethics

Multi-tasking Generating clientele loyalty Motivating colleagues

Accurate cash handling Tactful conflict resolution Energetic positive attitude

KEY SKILLS

MANAGEMENT

Supervised up to 100 employees Coordinated wait staff schedules Recruited new servers

Maintained retention rates Delegated job duties Trained wait staff

CUSTOMER SERVICE

Front of the house relations Greeted and served customers Resolved guest complaints

Answered phones Provided customer support Handled account inquiries

Qualified customers for products Addressed product questions Knowledge of current promotions

CASHIER

Managed registers Balanced cash drawer Reconciled daily receipts

EDUCATION

Penn State University Bachelor of Arts Degree Lima, PA 2002

ITTT-TEFL Certificate

WORK EXPERIENCE

Customer Service Manager Pudding Lane Havertown, PA 2010 - 2011

English Second Language (ESL) Teacher Various locations South Korea 2006 - 2010

Server/Customer Relations Specialist Hymie's Deli & Restaurant Narberth, PA 1996 - 2003

Server / Manager Chris’ Bistro Narberth, PA 1993 - 1996

Server / Shift Supervisor / Lead Trainer TGI Friday's San Francisco, CA 1990 - 1993

VOLUNTEER WORK

PA Governor Election Campaign Philadelphia, PA 2002

Organized voter registration drive and monitored telephone banks.

Blind Trust Havertown , PA 1993 - 2006

Coordinated transportation for vision impaired persons and assisted with shopping and basic activities.

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