Marketing/Customer Service

XIOMARA QUINTANA

**** **** ***** ** • Apt. *** • Orlando, FL 32835

407-***-**** • m9u1fc@r.postjobfree.com

Objective To work in a position involving sales and/or customer service, where my skills and talents will be well utilized and to develop a career within your organization.

Experience 2007-2009 Wyndham/Bonnet Creek Orlando, FL

Sales Representative

Timeshare sales closing up 20%.

Customer service handling a high volume tourist flow .

Responsible for ensuring customer satisfaction to both potential buyers and my clientele.

2004-2007 ZX Groups, Inc. Orlando, FL

Manager/Owner

Responsible for total sales operation including retail sales, purchasing and inventory control.

Food and beverages Deli/Gift Shop/Attraction tickets sales.

Serving customers; negotiating with vendors. Gained expertise in human relations through daily contact with the hotels in the area, providing Orlando attractions information.

2001-2004 Tempus Resorts Kissimmee, FL

Sales Representative

Responsible for developing new accounts through cold calling and direct mailing.

Incremented referral sources by establishing relationship with existing timeshare owners.

Responsible for marketing, facility tours and customer relations Increased revenue by 20% in the first quarter of 2001.

Education

2001 Real Estate License Kissimmee, FL

Real Estate Sales Course

Watson Realty Corp

1977 Bachelor of Science in Business Administration

Santa Maria University Caracas, Vzla

Skills

Excellent sales, customer service and communication skills

Ability to identify and capitalize on new market opportunities, and successfully drive new business growth.

Energetic and self-motivated team player who thrives in situations requiring an ability to manage multiple and concurrent responsibilities and who flourishes in both independent and collaborative work environments.

Exceptional multilingual communication, interpersonal, problem solving and leadership skills.

Computer: Proficient in Microsoft Office Word and all Windows Operating Systems.

Languages Fluent in English, Spanish, Italian

References available upon request.

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