Rita Davis

**** ******* ****** *****

Sacramento, CA 95828

916-***-****

m9q66u@r.postjobfree.com

SUMMARY

Accomplished customer service professional with over 10 years experience in a call center environment. Handled confidential material with professional integrity. Very organized, able to prioritize and balance multiple work projects. I am a dedicated individual who has an ambition to succeed in any given environment. I love to learn, and always up to a challenge whatever the situation. I am seeking a position where I can develop and excel while giving my best to an employer.

PROFESSIONAL

CALIFORNIA STATE AUTO ASSOCIATION, Elk Grove, CA

Insurance Customer Service Specialist (2003 to 2009)

Handled over 100 inbound calls daily to facilitate sales, answer questions, for all insurance products and some claims.

Utilized analytical, communication and mathematical skills.

Manage and prepare, type edit, format written documents, including contracts, insurance policies, deeds, power of attorneys, death certificates and executor of estate.

Maintains daily and monthly spreadsheets for Membership sales.

Provided solutions to members complaints and inquires to avoid escalations .

Data entry, Billing and payments via phone.

Excellent time management skills.

Delta Dental/Select Rancho Cordova, CA (2002-2003)

Federal Service Advocate

Handled several complex and simple calls daily in busy queue.

Upgraded dental policies per customers request and customers profiles.

Resolved 90% of enrollment issues due to change in provider.

Research as needed pertaining to claims information.

Providian Financial Bank Sacramento, CA

Customer Service Associate II (1999-2002)

Assisted customers with debt consolidation.

Successful in customer retention issues.

Knowledge of products to suit variety of clientele serviced daily.

Maintained billing accounts for accuracy.

Technical Skills

Proficient with Microsoft office Word Excel Outlook Internet Explorer and Dots software and Netscape

Education

Valley High School, Sacramento, CA

Corporate training in Auto, Homeowners, Earthquake and Umbrella insurance.