Customer Service Representative

Natasha Goncalves

*** ******** ******

Attleboro, MA 02703

Cell 401-***-****

*******.*********@*****.***

QUALIFICATIONS: Word, Excel, Microsoft Windows, Powerpoint

EDUCATION: 2011- present Bristol Community College- Major, Nursing

2000-2004 William E. Tolman High School, Pawtucket, Rhode Island

EMPLOYMENT:

11/2010-02/2011 Adecco/Bank of America

Accounts Payable Representative

*Performed all related claim processing tasks as required

*Evaluating appropriate account and matter coding

*Assisted employees in processing reimbursement claims

10/2005-11/2010 Verizon Wireless

Customer Service Representative

* Process new phones and activations

* Billing inquiries

* Cash management

* Inventory audits

* Tracking and stocking inventory

* Receive and process shipment

* Staff scheduling

* Train newly hired workers

* Literature and office supplies order

* Merchandising

* Compliance Champ/Coaching

3/2005-10/2005 Adecco/Verizon Wireless

Greeter

* Greet customers

* Direct customers to appropriate line

* Stock floors and phones

* Merchandising

* Process orders

References: Available upon request

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