Customer Service Manager
Resume:
Kenya Sistrunk
McDonough, GA 30253
*************@*****.***
SUMMARY OF QUALIFICATIONS
• Customer Service
• Law Enforcement
• Criminal Procedure
• Corrective Procedures
• Regulatory Compliance
• Drugs and Crimes
• Probation and Parole
• Staff Training/Development
• Juvenile Justice/Victimology
Accomplished professional with more than 9+ years of experience to complement Masters and Bachelor degrees in Criminal Justice. Possess a sturdy foundation along with outstanding management and team leadership capabilities.
Highly developed situational problem solving and analytical skills. Reputation for strong work ethic and uncompromising devotion to service.
Widely recognized as an influential supervisor with sincere commitment to people development. Demonstrated talent building and cultivating cohesive, positively focused, high performance work environments.
ACADEMIC BACKGROUND
Doctorate of Philosophy in Human Services-Criminal Justice (Candidate 2015)
WALDEN UNIVERISTY, Minneapolis, MN (Online)
Masters of Science in Management – Criminal Justice (2009)
COLORADO TECHNICAL UNIVERSITY, Colorado Springs, CO (Online)
Bachelor of Science in Criminal Justice (2007)
AMERICAN INTERCONTINENTAL UNIVERSITY, Atlanta, GA
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
ARAMARK, Miami, FL 2010-Present
Location Manager Assistant
Manage a team of 20 employees to maintain positive client and customer relations and ensure operational standards for the company’s branded concepts. Verify sales reporting, cash handling, and prepare various cost and operational reports and inventory reports. Report to Location Manager with labor and sales reports of various locations, ensure food cost was maintained according to guidelines set forth by company utilized Prima for inventory control.
• Maintain excellent customer satisfaction ratings by integrating service standards in daily operations
• Assists with employee scheduling and hiring and training processes of new employees
• Created new spreadsheets to help with maintaining better records to improve inventory control
DELAWARE NORTH COMPANIES, Fort Lauderdale, FL 2008 – 2009
Loss Prevention (Supervisory)
Supervised a staff to effectively execute the Loss Prevention activities within assigned district which controls shortage. Supported Company values through associate and community relations: Customer Service, Client Relations, and Branded Concepts
• Communicated feedback to District and store management.
• Oversaw protection of all company assets.
NAVY FEDERAL CREDIT UNION, Stockbridge, GA 2007 – 2008
Member Service Representative
Acted as a liaison and extension of the credit union by providing its members with financial services, solutions and support. Processed member transactions accurately and quickly, under frequent time pressure, while providing professional service. Adhered to all credit union policies and procedures regarding cash limits, approvals, identification, cash counting, and other transaction policies as outlined.
• Prevented a loss of more than $10,000 through contributions in internal and external fraud audits and reports
• Recognized for ability to handle member problems and complaints with professionalism and courtesy
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
FOLKS SOUTHERN KITCHEN, Stockbridge, GA 2004 – 2007
Assistant Service Manager
Oversaw the selection, hiring, training, and supervision all front-of-house employees. Managed day-to-day shifts, service to every guest, internal marketing, and sanitation. Prepared registers for cash deposits and assisted the general management team with daily audits of sales receipts. Maintained sanitation, health, and safety standards in work areas and verified that prepared food met requirements for quality and quantity.
• Applied banking experience to create a more streamlined approach to the restaurant’s cash management
• Organized the daily schedule to ensure optimal coverage with minimal impact on shift change-over’s
• Created a positive work environment to improve team morale and customer service.
TUCKER FEDERAL BANK OPERATIONS CENTER, Morrow, GA 2000 – 2004
RMS Clerk
Liaised with multiple departments within the bank to process, post transactions, and assist with recordkeeping functions. Fulfilled currency orders for associate bank tellers, assist customers with improving, identifying new banking programs that could enhance their financial success Opened and closed customer accounts, verified authenticity of checks and cash denominations, and ensured accuracy and timely processing of customer bank transactions.
• Serviced accounts through problem-solving, responding to inquiries, and initiating research as needed
• Assisted with compliance initiatives with general branch / field service audits and compliance reviews
• Gained an exceptional understanding of the primary retail banking functions and processes
PROFESSIONAL DEVELOPMENT
Colorado Technical University Certificate in Grant Writing
Colorado Technical University Certificate in Change Management
Colorado Technical University Certificate in Criminal Justice
Colorado Technical University Certificate in Homeland Security
Colorado Technical University Certificate in Public Administration
TECHNICAL PROFICIENCIES
Microsoft Word, Excel, and PowerPoint; Windows 2000; Windows XP
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