Quality Engineer

CV of Donovan Shaw

As a Lean Six Sigma Process Improvement Engineer (Black Belt), I have several years experience in Process improvement, SPC, and GD&T which includes continuous improvement and process development. As a dedicated professional, benefiting from experience working effectively as part of multi-disciplinary teams. I am resourceful and responsive to change to achieving company improvements through collective projects.

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AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Quality Engineer Feb 2009-present

PKUSA

As one the nation’s largest automotive distributor of automotive parts. PKUSA is the primary supplier of metal body parts, chassis parts and plastic injection parts for automotive companies in the United States as well as other parts of the world. ISO 16949 facility. ISO 9001

• Responsibities: as a quality engineer for PKUSA my job depends heavily upon GD&T and Continuous Improvement. All of the parts are within our facility monitored daily for any variations or nonconformities. This is use to define the nominal (theoretically perfect) geometry of parts and assemblies, to define the allowable variation in form and possibly size of individual features, and to define the allowable variation between features. Certain sizes are required during manufacturing, but are not required in the final geometry (i.e. shrinkage or other causes). Due to the fast pace of my job, I am aware that there variations in every process so therefore all dimensions will have tolerance.

1. By constantly working to improve our processes, I have been very successful in describing the function and relationships of a part and providing guarantees that products produced to these requirements will fit and function as designed.

2. GD&T, specifically Tolerance analysis, is used daily to specify the largest possible tolerance while maintaining proper functionality. Our process involves understanding that closer or tighter tolerances are more difficult and hence costly, to achieve.

3. Work with the quality technicians in running the quality lab's measurement equipment, such as coordinate measurement machines (CMMs). Works with the design engineers to determine the key product characteristics and how best to measure them in a real-time plant environment. Maintain the focus of the customer and respond to the customer’s requests.

4. Control non-conformity and eliminate variation, with continuous review of processes to ensure we decrease variation with parts, adjusting control plans, parameters, using dimensional checks, check gaps, dimensional spacing on parts, etc. I track parts to ensure they are within tolerances and updating Control plans and processes as necessary. If PPMs are too high, review processes to determine the escape points and altering processes as necessary.

• Process Improvement: process metrics to be monitored and sampled, using Statistical Process Control (SPC) tools such as run charts. Knowledge of TS16949 requirements including PPAP, PFMEA, AIAG, ANPQP, & MSA.

1. My Six Sigma & SPC background has provided me the opportunity to continuously focus on improving our processes:

• Provide an understanding of the business baselines, insights for process improvements; communicate value and results of processes, and active and visible involvement.

• Provide real time analysis to establish controllable process baselines; learn, set, and dynamically improve process capabilities; and focus business on areas needing improvement.

• Establish clear goals and decision points, and are based on meaningful metrics and attributes based on a specific program or technical goals.

• Understanding the environment is very important in providing the appropriate process for control, but also to determine if quantitative requirements on software processes are being met.

• Provide feedback to management go/no-go decisions can be based on whether development processes are under control.

• My job requires rigorous testing that is guided by specifications and supported by well-documented and accurate operational and usage-based models that is more effective under the controlled processes resulting from SPC:

o Product quality is measured at the end of each increment and is compared with the team’s quality goals.

o The deviation between actual results and goals is used to determine whether the project is under control.

o A minor deviation confirms that the project is on track, whereas an unacceptable deviation occasions a careful performance review.

o If problems are identified, process changes are made to improve performance in the next increment.

2. Maintain and organize PPAP approvals for suppliers.

3. Ensuring quality is maintained by: 5S, Poke Yoke, 8D, and 5 Why.

• Containment responsibilities: By working with your organization, helping to implement solutions that will assist you in becoming more competitive and profitable, in this ever changing global economy that we live and work in. Stopping the flow of nonconforming material through Sorting and Containment:

1. Identify the root cause of the problem has been identified, I can help you to rectify it quickly and effectively, ensuring that any downtime is kept to a minimum and the impact on the overall quality of your production is negligible.

2. Identifying, isolating and resolving quality issues.

3. Delivering measurement analysis and assurance through Dimensional Inspection.

4. Empowering employees through Quality Principles Traning.

5. Increasing product yield rate through Handwork, Rework, and Repair.

6. Assuring manufacturing and inspection effectiveness through Gages & Fixtures.

Quality Assurance Engineer (2006-2009) Aug 2005-Jan 2009

Sitel Memphis Division of Medicaid & Medicare

• Hired into operations (2005-2006) and promoted to quality assurance engineer:

1. Development and deployment of product quality assurance strategy, addressing all phases of product development and process improvement.

2. Ensured delivery against QA department goals and objectives, i.e. Meeting commitments and coordinating overall quality assurance schedule.

3. Directly supervised quality assurance team lead, quality assurance engineers and testers including the preparation and delivery of staff performance evaluations and career development activities.

4. Create and maintain company quality documentation, such as quality manuals, quality procedures, etc.

5. Organized and managed the overall activities of receiving / outgoing quality functions.

Built a team of senior professionals that managed functions such as business and infrastructure development. Identified problems with the company’s strategy which resulted in major strategic changes.

1. Projects: these changes resulted in $2.5 million of cost savings:

o Increased customer retention from 15% to 45% in a 6 month period.

o Continuously improving QA receiving inspection process and procedures.

Supplier experience:

1. Work with internal customers and suppliers in support of supplier development and certification and the establishment of process equivalence.

2. Provide technical support to internal customers and suppliers for activities related to supplier quality system assessment, performance evaluation, and supplier development.

3. Responsible for supporting Supplier Development initiatives and for implementing quality related-programs and projects and will serve as liaison between suppliers and operations to drive supplier improvement.

Essential duties:

1. Project and process planning and execution skills to ensure regulatory requirements (e.g. design control) and process/product goals (e.g. process capability) are met.

2. Support the design transfer activities focused in development of gage design, inspection processes, capability studies and process validation.

3. Liaise with internal customers to ensure effective problem resolution.

4. Develop metrics and report

5. Identify supplier non-conformance trends

6. Coordinate and participate in supplier conference call.

7. Plan, execute and deliver projects effectively within defined time/cost parameters.

8. Track supplier quality performance measurements for strategic suppliers

Lean Six Sigma Improvement Facilitator (2003-2005) July 2001-Aug 2005

ServiceMaster(American Home Sheild)

• Hired as a Customer Service Supervisor/Facilitator (2001-2003) and promoted to Six Sigma Improvement Facilitator:

1. Develop process controls

2. Implemented performance management system track associates’ system documentation.

3. Researched and documented business process and requirements by developing formal system specifications, defining, and performing unit and system testing.

4. Prepared system documentation and implemented new or revised systems.

5. Resolved conflicts and managed diversities through focus groups.

6. Projects: these programs were created to track customers’ complaints and decreased associates’ errors.

1. “How To Improve Customer Retention”

2. “Improving Routed Calls”

3. “Improving Customer Authorization”

7. Evaluation of employee performance by improving performance by establishing goals.

8. Conducted formal evaluations of employees on a routine basis to ensure that there is adequate communication between employer and employee.

Quality Assurance Engineer Jan1997-July 2001

AutoZone

1. Root cause analysis and implementation of corrective action for process related concerns.

2. Assisted Quality manager in establishing, implementing and maintaining the quality management system.

3. Continual improvement activities to enhance the quality system, such as GD&T, 5S, Kaizen lean methods, etc.

4. Developed & trained quality awareness through design engineering and operations to ensure transfer to ProdCuction of new products are in accordance with approved data.

5. Supported the Quality Inspectors to ensure that products and processes comply with the relevant requirements of the quality management system.

6. Worked with quality champion(s) and other operating leaders to develop project deployment strategy, goals and priorities.

7. Improved customer satisfaction and reduce process variation through application of Lean SixSigma tools and tactics.

EDUCATION

The University of Memphis - Bachelors of Science, Computer Engineering and Business Mgmt 1996

Proficient in the following: Microsoft Office, ACAD, LAN, & WAN.

References Available Upon Request

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