Customer Service

*** ******* ****** 832-***-****

Samantha Galvin Houston, TX m9bid3@r.postjobfree.com

GOAL: CUSTOMER SERVICE REPRESENTATIVE

Career Summary

Dedicated and experienced in customer service for Fortune 500 Retailers (Starbucks, Family Dollar, ect.); with my 2+ years of progressive experience in the customer service industry, I can add value to a customer centric team. I have the ability to execute programs using limited resources. Problem Solving and communication skills are some of the qualities developed from my experience as an able customer relations representative.

Expertise

COMPUTER SKILLS: TYPING:

• MS Word Fast Learning

• MS PowerPoint Hardworking

• MS Excel Enthusiastic

• MS Access Attention to detail

• MS Windows XP Can perform under pressure

• Windows XP Professional

Experience

STARBUCKS - HOUSTON,TX

Barista 2008- Present

Held full accountability for any credit card transactions. Trained and Supervised 5- 10 Baristas; completed detailed work; responded to customer situations; helped workers in performance of duties to maximize effectiveness and coach/ correct weaker areas. Selected Accomplishments:

• Improved customer satisfaction/ retention by initiating frequent, in person meetings with customers

• Employee of the Month due to my hard work, dedication, and attention to details.

• Handled high volume sales successfully.

FAMILY DOLLAR - HOUSTON,TX

Cashier 2007-2008

Held full accountability for counting my cash draw before opening, and after closing. Trained 4 cashiers; completed detailed work; responded to customer situations; maintained the stores cleanliness. Selected Accomplishments:

• Employee of the month due to my hard work and determination to succeed.

• Managed transactions via phone or in person.

• Back up Inventory Ordering and shelf restock to ensure the Store Manager did not leave off any items.

EDUCATION

Barbara Jordan High School for Careers – HOUSTON,TX

HS Diploma 2008

ACHIEVEMENTS

• Principal Advisory Board 2004-2008

• Chosen by my teacher to be the voice of the student body

• Perfect attendants 2005-2008

• Kept a 3.8 GPA

• JROTC (Junior Reserve Officer Training Corp) Unarmed Drill team Sergeant 2006-2008

SPEAKING HIGHLIGHTS

First High School Culinary Arts Department to ever cater another High School’s Prom in 2007. My role on the team was as followed:

• Sous Chef (second in command after the master chef).

• Accountant (kept track of our financial standings).

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