Customer Service Representative
Resume:
WILLIAM J. MULCAHY
New York, NY 10075
SUMMARY
Successful professional in the fields of customer service, sales support, inside sales and expediting.
Possesses knowledge of client relations. Able to be a team leader and a team player. Combines patience, determination, and persistence to troubleshoot client issues and concerns to achieve 100% client satisfaction. Established genuine rapport with the clients. Utilized comprehensive product knowledge and personalities to map out clients’ needs and recommended appropriate solutions.
EXPERIENCE
2006-2008 GARYLINE PLASTICS, Bronx, NY
(A national distributor of products of plastic and foam with advertising logos.)
Customer Service Representative
Provided customer support, answering questions about products, pricing, and advised customers to consider certain products. Gave information concerning shipping dates, tracking numbers and billing. Supported sales staff in contacting customers concerning art, ordering and payment issues. Calculated shipping costs and facilitated credit card payments. Expedited orders for clients. Assisted in the shipment of samples and catalogs to customers. Upon request faxed invoices to clients.
2003-2006 ROYAL UNITED CORPORATION, Moonachie, NJ
(A national manufacturer and distributor of hardware tools.)
Customer Service Representative
Provided customer support regarding products, order processing and resolution of complaints regarding lost or damaged shipments. Expedited orders for on time arrival and ensured efficiency. Liaison between Royal United and the suppliers. Supported sales staff and got involved in inside selling.
1997-2002 RUESCH INTERNATIONAL, New York, NY
(A financial institution which provides foreign currency.)
Client Services Representative
Provided customer support, interacting with client base by telephone to analyze, maintain, develop and reacquire corporate clients. Quoted rates of exchange and provided clients with information on political, fiscal and economic forces affecting the foreign exchange markets. Responsible for processing of orders and follow through. Liaison between client and corporate headquarters. Expedited orders for clients.
1994-1996 ELSEVIER SCIENCE, New York, NY
(A worldwide publisher of journals.)
Customer Service Representative
Provided customer service functions for a major publisher of scientific, technical and medical journals. Answered questions from customers regarding prices, payment and delivery. Processed orders for the journals. Organized and maintained weekly schedule of orders, payments and claims for the journals. Served as liaison between customer/supplier and author/editor. Interfaced with the sales and accounting departments. Involved in forwarding of sample copy requests. Interfaced with the international offices for purposes of expediting and customer inquiries.
1986-1994 DAROME TELECONFERENCING, New York, NY
(The largest independent teleconferencing company in the United States.)
Customer Service Representative
Responsible for customer service issues regarding inquiries about services, equipment, pricing and billing. Troubleshot equipment problems on-site with customers and handled customer complaints. Received customer reservations. Supported entire sales staff corresponding in writing with customers, testing equipment and organizing mass mailings. Called on customers for the purpose of customer satisfaction and inside sales.
COMPUTER SKILLS: Microsoft Word 2007, Excel 2007, PowerPoint 2007, Access 2007, Outlook 2007
EDUCATION: BA Business Management, Northeastern University, Boston, MA
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