*************@*****.***

Sharna T. Johnson

857-***-**** | *************@*****.***

SKILLS

n Microsoft Word n Excel n PowerPointn Outlook n Multi-Line Phones n Data Entryn Filing & Data Archiving n Customer Service n Typing:35 wpmn Office Equip. Operation n Internet Research

WORK EXPERIENCE

Administrative

Coached and trained new sales associates and cashiers.

Stocked and organized merchandise.

Managed staffing reports and monthly organization charts.

Coordinated meetings and conference calls, organized meeting lunches and took minutes.

Distributed mail and payroll checks to proper locations.

Organized travel arrangements and corporate transportation.

Performed general administrative support services

Supervised and trained new hires and interns

Coordinated and maintained customer appointments

Rotated receptionist duties during receptionist’s breaks.

Picked orders from customer order forms.

Financial

Handled sales and cash draw.

Successful track record in driving sales up by understanding the importance of excellent customer service

Assisted in increasing customer attendance by providing the salon with current hairstyles, attending seminars, classes and hair shows in order to sustain a competitive environment.

· Interacted with vendors/suppliers and ordered office supplies.

Customer Service & Quality Assurance

Recruited new credit card customers.

Fostered communication and teamwork between coworkers and owners.

Checked orders for quality and accuracy.

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