• Computer: Windows, Word, Excel, Access, PowerP

***** ** ***** **

Miami, FL *****

Phone: 305-***-****.Cell:305-***-****

**********@*****.***

Summary: Highly motivated and dedicated professional with successful history of providing exceptional

Customer service. Detail oriented and highly skilled team player with excellent multi-tasking, organizational,

Communication, reliability and computer skills ready to assist your company to achieve it’s goals.

Skills:

• Computer: Windows, Word, Excel, Access, PowerPoint

• Administrative: Clerk, Customer Service, Personal Management, Data Entry, and Assistant manager.

• Medical: Medical Billing, Medical Coding

Work Experience:

NORDSTROM 01/05/06 TO 22/05/09 MIAMI, FL

Assistant Manager

• Providing customer Service by greeting customers, and responding to customer inquiries and complains.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Directed and supervised employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customer.

• Maintained inventory control and recorded when inventory drops to specific level.

WALMART 02/04//04 TO 01/04/06 MIAMI, FL

• Supervisor / Customer service Representative

• Resolved customer service or billing complaints by performing activities such as provided outstanding customer -Service.

• Recorded investigation result and any planned adjustment.

• Assigned employees to specific duties.

ZAGRASS NARTIME SERVICE 01/03/99 TO 01/5/01 IRAN, Tehran

• Maintained records and monitored phones.

• Type letters and memos.

• Schedule receiving appointment.

• Completed forms in accordance with company procedures.

Education:

Sullivan & cogliano Training Center MIAMI, FL

• Microsoft Office Professional

Fatameh Zahra –High School

• High school diploma

References: Available up on request

Contact this candidate