Quality Assurance Manager

Anna Efimenko

** ********** *****, ***** *** Francisco, California (CA) 940**-****-***

Mobile telephone: +1-415-***-**** - E-mail: ************@*****.***

OBJECTIVE: Software QA/Project/Release Engineer/Manager

accelerating time to market while improving quality

PROFESSIONAL SUMMARY:

Software Technology Manager with 15+ years of intensive experience in process improvement, configuration management, release management, and in developing, validating, maintaining and troubleshooting of Banking and e-Commerce applications. Mathematics background. Proficient in Software Development Life Cycle, Release Management, Performance/Sustainability/Reliability engineering, Quality Control Cycle, Test Methodology and Configuration Management. Expertise in conducting on all design, development and post-delivery stages a variety of tests such as: Feasibility, Completeness, Consistency, Testability, Integration, Sanity (Smoke), System / End-To-End, Boundary (Limit), Regression, Scalability, Recovery, Functional (Behavioral), Stress/Performance, Load/Performance, Longevity/Performance, Environment/Compatibility (Cross-Platform / Cross-Browser and System Requirements), Y2K, Usability, Comparison, and Acceptance. Setup and managed environment for Black Box, Ad Hoc, Alpha and Beta testing. Hands-on experience with several automation testing tools (Visual Test, QA Partner, SilkTest, WinRunner/Load Runner, Homer/WebStress, WinBatch/WebBatch, Introscope) and version control tools (SourceSafe, CVS, Clear Case). Expertise in all types of Test Documentation: Test Plans, System Decomposition Diagrams (Test Tree), Use Cases (Test Scenarios), Use Cases Alternates (Test Cases) both manual and automated, Functional Requirements Specifications.

Adopted eXtrime and Agile processes for distributed teams, located in East Cost, Europe and India. Have ScrumMaster experience managing both in-shore and off-shore projects. Have extensive experience building QA/Release/Performance teams and defining, designing and managing SDLC processes on all stages. Defined deliverables and acceptance criteria for each stage/sprint, communicated changes between customers and developers and maintained sprints’ backlogs.

Productive professional. Demonstrated in wide-ranging projects strong personnel management, technical leadership and teamwork skills. Reliable, able to perform well under pressure. Able to work under tight deadlines and rapidly changing priorities. Detail oriented with the ability to be multi-tasked. Capable to learn quickly new technical skills as well as to share knowledge with others. Proven ability on multiple projects to increase productivity of the whole team and to accelerate development/release cycles.

TECHNICAL SUMMARY:

Hardware: IBM PC and clones, Apple Macintosh, Sun SPARC.

OS: Win16 (MS DOS 6.22, MS Windows 3.1/ 3.11 for Workgroups), Win32 (MS Windows 95/98/Me, MS Windows NT 3.5/3.51/4.0 Workstation / Server, MS Windows NT 2000 Professional / Advanced Server Beta 3 / RC1 /RC 2 – SP 3/4/5/6a, MS Windows XP, MS Windows 2003 Server, MS Windows Vista), Win64 (MS Windows 2008 Server RC1, MS Windows 7), MacOS 7.0/7.5/8.0/8.5/9.0/X, RedHat Linux 5.1/6.2/7.1/8.0, Sun Solaris 7/8/9/10.

Applications: InstallShield Professional 3.0-7.0, Visio 5.0/2000/2002 PRO, MS Office 95/97/2000/XP/2003/2007 Enterprise, Corel WordPerfect 5.0/6.0/7.0/8.0/9.0, Adobe Photoshop 4.0/5.0/5.5/6.0/7.0, Adobe Illustrator 7.0, Allaire HomeSite 4.0, Oracle SQL*Plus 8.0.4.0.0, Rational/IBM ClearCase.

Web Clients: Mosaic, Lynx, MS Internet Explorer 2.0x/3.0x/4.0x/5.0x/5.5/6.0/7.0/8.0/9.0, Netscape Navigator/Communicator 2.xx/3.xx/4.0x/4.5/4.61/4.7/4.72/6beta/6.1/7.0, NeoPlanet, Sun HotJava 3.0, Opera 3.0/3.51/3.60/3.62/4.0/5.0, Mozilla Firefox 1.x/2.x/3.x/4.x/6.0.2, Apple Safari.

Web Servers: Mozilla 0.09-1.01, MS IIS 2.0/3.0/4.0/5.0, Apache 1.3.9/1.3.12/1.3.14, Netscape-Enterprise, iPlanet, BEA WebLogic 7/8, IBM WebSphere 1.0.

RDBMS: MS SQL Server 6.5/7.0/2000/2005 Enterprise, MS Access 2.0/7.0/`97/2000, Oracle 7/8/9i/10g.

Test Tools: WinBatch / WebBatch, Segue QualityWorks / QA Parther 4.x / SilkTest 2.1.2/2.1.4/5.0/5.01/5.02/5.03/5.5, Segue SilkPerformer 3.0/3.5/3.51/4.0/4.5, Mercury AstraSiteManager, Mercury WinRunner 4.0/5.0/6.0, Mercury Business Availability Center, WinDiff, MS Visual Test 3.0/4.0, Rational Visual Test 6.0, HTML Validator 3.0/3.5/4.0/4.5, Xenu Link Sleuth 1.1a, WebAnalyzer 1.0/2.0, MS Homer 1.0 / MS WebApplication StressTool 1.1, CVS 1.10.6 (WinCVS client), NetResults ProblemTracker 3.0-3.11, TeamShare TeamTrack 4.01, MS SourceSafe 5.0/6.0, Wily Introscope.

Languages: HTML 3.2/4.0, JavaScript 1.1/1.2, Visual Basic, VBA, SQL, ASP, C/4Test Language, Java fundamentals.

FULL-TIME PROFESSIONAL EXPERIENCE:

PG&E (Pacific Gas & Electric Company) San Francisco, CA

January 2012 – Present Lead Test/Release Consultant

Fast-pace high-visibility project for new line of products to ensure gas pipeline security and to provide field operators with mobile clients’ software. Analyzed and defined test scope and execution strategy for new mobile workforce management capabilities to the Gas Transmission and Regulation Mechanics that are based on SAP 9.1 version of Ventyx Service Suite. Executed test plans and test scripts to validate the products’ releases. Performed downstream and upstream (SAP to FAS and FAS to SAP) data validation. Generated SOAP messages via SOAP UI 4.0.1 to simulate Middleware. Worked directly with business analysts to understand concept, objectives and requirements for high visible "Gas T&R" project, of which primary purpose was to support conversion of selected T&R Mechanic work processes from their current paper-based data tracking to electronic data capture via hand-held mobile devices. Defined testing scope and objectives for all levels of QA testing. Designed effective Test Plans and Test Strategy, developed a Test Model. Visited end-users in the field to promote acceptance and usage of the application. Ran daily testing status meetings with developers and business analysists to go over status of outstanding efects and to track progress of the project. Compiled daily status report to for Project team. Reported milestones to senior management. Compiled daily status/statistics reports for senior management to track the team's resources' usage rates and key metrics. Analyzed system functionality and identified sources of information in support of Q&I activities. Performed data mining activities to provide data to support improvement efforts. Developed test model and provided traceability from business requirements and technical specifications to test conditions and problem reports. Developed detailed test cases in QC. Coordinated and executed test scripts for SAP and Service Suite 9.1_Ventyx applications utilizing QC.

Environment: Unix; Mobile GD8200 F5V device; Agile methodology.

Software: HP Mercury Quality Center 9/10, QTP; SAP Service Suite 9.1 Ventyx; SOAP UI 4.0.1; PVCS Tracker, Citrix.

Wells Fargo Bank San Francisco, CA

February 2010 – December 2011 Technical Project Manager

Acted as ScrumMaster for internal Agile-compliant projects. Monitored and managed internal sizing process for QA Services and PTG groups. Worked as liaison between PM and engineers to assure that all required documentation is available for sizing, so all requests could be completed in a timely manner. Established process has been smoothly transformed to stakeholders. Performed Capacity planning for QA services department Generated various reports to show resources Allocation vs. Capacity. Trained TS Services lead how to adjusted allocations in Clarity to account for changes to project scope and/or schedule. Set up a process and managed Access Requests and Problem Reporting for conversion Environments contained production data. Performed users audit on all ISGCx environments.

Wells Fargo Bank San Francisco, CA

March 2008 – February 2010 OCS Technology Manager

Built PSE (Performance Scalability Engineering) team up from ground zero. Developed and implemented Performance and Availability strategy for OCS Portal. Process of CIMO (Contiguous Integration, Monitoring & Optimization) implementation - an automated solution to detect performance degradation earlier in SDLC, is in progress. Assisted Portal development team in automation of deployment verification test suite. Managed engineering resources and projects’ forecasting and sizing. Developed TEE roadmap. Ran Clear Quest custom queries to extract data for OLM1 projects report. Reviewed all available ambiguities in documentation for each ISD platforms, and compiled statistics collected during 2008 and 2009.

Wells Fargo Bank San Francisco, CA

January 2005- February 2008 Senior Performance and Release Engineering Lead

Established TEE (Technology Environment Engineering) services to address urgent OCS infrastructure issues and needs. Collected and analyzed automation testing requirements for OCS Technology. Managed implementation of Mercury Interactive Suite and Version Control STAT for People Soft. Introduced new technologies to OCS Portal; applications monitoring and alarm triggers - by using Wily Introscope diagnostics. Defined and implemented step-by-step strategy to understand and fulfill business requirement for performance. Researched and evaluated all WF monitoring tools. Engaged GN service team to monitor OCS platforms.

Wells Fargo Bank San Francisco, CA

February 2004 – January 2005 Senior QE Lead

Coordinated and led OCS CSA Bill Manager and Payee Management QA initiatives across different groups/teams. Designed and Executed Functional / Regression Test Plans against multiple releases of CSA WebLogic migration. Automated WFCC Account Number updates, CSA Redesigns Phase 1, multiple releases for Oracle Migration, and other releases. Trained/mentored 6 contractors and built new QE team to accommodate Bill Manager projects. Initiated changes to improve installation processes. Revised test plans and test case specifications to be compliant with best practices. Implemented Test Director platform for OCS Systems QA team. Actively participated in design and contributed to development of risks-based Quality Management methodologies for different OCS areas. Conducted reporting, project tracking, lab utilization and engineering resources’ allocation forecasting.

Wells Fargo Bank San Francisco, CA

November 2003 - March2004 Senior SQA Analyst

Designed, developed, and executed test cases for COIN (Customer Online Information Network) project that implemented PeopleSoft Telemarketing module for use by OCS Bankers and ISG Online Sales and Marketing (OSM). Worked independently, but in coordination with development and business units in order to resolve ambiguities, develop test cases/test plans, create test data, report and resolve issues. Run bug meetings. Led User Acceptance testing efforts. Drove projects/releases to successful production deployments.

Wells Fargo Bank San Francisco, CA

April 2003 - July 2003 Software Test Engineering Consultant

Executed Functional / Regression test plans against each revision of the Content Management system. Maintained list of outstanding defects and worked with development and product management to validate priority assignments and to ensure quick issues’ resolutions. Assisted other teams in localizing root causes of defects. Received formal ADA (American Disability Act) training.

Environment: MS Windows NT 2000 Professional / Advanced Server, MS IIS 5.0, MS SQL Server 2000 Enterprise.

Languages: .NET, C#, XML, JavaScript 1.2, CSS, HTML 4.0.

Software Test Laboratories South San Francisco, CA

June 2001 – April 2003 QA/Release Project Coordinator

Coordinated consulting projects for the companies 2 major customers: AOL Time Warner / Netscape (Mountain View campus) and Bank of America (in Concord). Maintained issue list (list of outstanding tasks, defects, features, enhancements, and patches) for both projects. Supported integrity of the code base for the automated WinBatch/WebBatch tests using MS Visual SourceSafe. Hired and trained junior software engineers for the customers. Coordinated weekly Issue Council meetings to ensure appropriate priority/severity assignments, as well as to update status/resolution for each outstanding issue. Customized and maintained Issue Tracking System (based on open-source version of BugTrack) for the both projects.

Environment: MS Windows NT 2000 Professional / Advanced Server, MS IIS 5.0, MS SQL Server 2000 Enterprise.

Languages: C, C++, VisualBasic, ASP, SQL, JavaScript 1.2, CSS, HTML 4.0.

IDE: MS VisualStudio 6.0, MS VisualBasic 6.0, MS Visual SourceSafe 6.0, InstallShield Professional 5.0.

seeUthere.com Mountain View / Santa Clara, CA

September 1999 - August 2001 QA Manager

Built QA Department for the company (brought in Test Engineers, QA Engineers, and Test Developers, established Internship Program with Bay Area Quality Assurance Schools, and organized new Test Labs). Introduced, defined, designed, implemented and improved QA Methodology for development process and Test Methodology for the company’s products. Re-designed existing defect tracking procedures. Evaluated test automation and CRM solutions. Contributed to installation, configuration and maintenance of Defect Tracking System (TeamShare TeamTrack 4.01). Mentored functional/regression test automation team in utilizing Segue SilkTest 5.0/5.01/5.02/5.03. Responsible for Regression cycle design and execution. Designed procedures to test design, developed templates for test documentation. Developed and updated Test Plans. Created and maintained Use Cases and Test Cases to provide optimal test coverage for each Release Candidate Build for each iteration of Regression Cycle. Checked-out and diff-ed modules committed by development team to Version Control System (MS SourceSafe 6.0) to verify accuracy of Release Notes. Setup and managed external Test Lab. Creatively found ways to increase output of each team member (both internal and external Test Labs).

Environment: MS Windows NT 4.0 Workstation / Server, MS Windows NT 2000 Professional / Advanced Server, MS Internet Information Server 4.0 / 5.0, MS SQL Server 6.5 / 7.0 Enterprise.

Languages: C, C++, VisualBasic, VBA, ASP, SQL, JavaScript 1.2, CSS, HTML 4.0.

IDE: MS VisualStudio 6.0, MS VisualBasic 6.0, MS SourceSafe 6.0.

Los Gatos Software Testing House, LLC Los Gatos, CA

January 1999 - August 1999 QA Manager

Built QA Department for the company’s client (brought in Test Engineers, established Internship Program with Bay Area Quality Assurance Schools, and organized new Test Lab). Introduced and implemented QA Methodology for development process and Test Methodology for the company’s line of products. Controlled quality of the development process on all phases: Definition, High-Level Design, Low-Level Design, Coding, Unit Test, Integration Test, System Test, and Post-Delivery. Modified existing corporate Unix-based Bug Tracking System (GNU GNATS 3.2) and setup new Defect Tracking System (NetResults ProblemTracker 3.02). Upgraded Defect Tracking System to version 3.06 and later to 3.11. Setup complete set of Test Documentation (System Analysis Diagrams, Process Flow Charts, Test Plans, Use Cases, Use Cases Alternates, Test Metrics, Test Coverage Reports) for 2 different projects. Automated functional/regression testing of company’s Web apps. Evaluated cost and performance of different test solutions Developed, executed and maintained stress, load, longevity automated scripts against new builds to measure reliability and performance of the overall system. Compared results of the tests for each proposed system solution.

Environment: Sun Solaris 2.5 / 2.6, RedHat Linux 4.0, Apache HTTPD 1.3.9, Bea WebLogic Application Server, Oracle 7.

Languages: Java, JSP, EJB, JDBC, XML, SQL, JavaScript 1.2, HTML 4.0, CSS, DHDML.

IDE: Borland JBuilder2.0/3.0 Professional, Sun JDK 1.13-1.1.8, InstallShield Professional 3.0.

Sinex Securities, LLC San Francisco, CA

September 1997 - January 1999 Release Test Engineer

Reviewed, analyzed and validated system’s functional specifications for Completeness, Consistency, Feasibility and Testability. Defined, designed, developed and implemented corporate 1-year Test Plan and Test Scenarios. Mentored Test Team in design and execution of Test Cases. Assured management that all features are tested, detected problems are properly reported and assigned to the owners. Modifies existing test plans to reflect specification changes. Modified 2 corporate Problem Tracking Systems (Lotus Notes 4.6 and MS Access 7.0). Assisted development in Unit, Integration testing, improved UI (both Graphical and Information Design), and performance of the overall system. Assisted DBA in database maintenance to ensure proper tuning and backup procedures.

Environment: MS Windows NT 4.0 Workstation / Server, MS Windows 95 / 98, mySQL, MS SQL Server 6.5 Enterprise.

Languages: C, C++, VisualBasic, HTML 3.2, JavaScript, SQL.

IDE: MS Visual C++ 4.0 / 5.0, MS VisualBasic 4.0 / 5.0.

Swift & Associates, LLC (IBM partner) San Francisco, CA

March 1995 - September 1997 Quality Control Specialist

Acted as technical liaison between Technology Center, customer (IBM and IBM partner) and technical departments within the company. Assisted management in introduction and validating compliance with ISO standards. Performed functional, user interface and compatibility testing of comprehensive database application, reviewed and analyzed system's functional specifications, developed and implemented test plans, ran complete test cycles for each product revision. Wrote procedures and done SPC's (Statistical Process controls). Reported incidents to Tracking System (MS Access 2.0/7.0). Participated in discussions regarding each build, design reviews and change request meetings.

Environment: MS Windows 95, IBM AS/400, IBM DB2.

Languages: RPG, Pascal, C.

IDE: Borland Delphi 2.0

S+T, Gmbh Moscow, RU - Berlin, Germany

September 1992 - April 1995 IT Risk Analyst / Integrated Project Team Facilitator

Responsibilities involved complex mathematical modeling and simulation techniques. Contributed to development of key systems for capital calculation/management. Participate in managing risks related to developing, implementing, and supporting IT projects with government clients. Assisted in developing and documenting management control and project risk management policies, standards, procedures, and practices. Influenced and coordinated the development of information systems architecture, reviewed and implemented end user functional specifications. Worked with Data Analysts to design a dimensional decision support database; created and administered metadata for the data warehouse. Was responsible for providing reporting on the status of strategies in addition to identification of systems or design issues that could potentially bias test.

Environment: IBM AS/400, DEC VMS, MS DOS, MS Windows 3.0 / 3.1 / 3.11 for Workgroups, IBM DB2.

Languages: COBOL, Pascal, C.

PART-TIME CONSULTING PROJECTS:

December 1998 - 2003 Consultant Bay Area, CA

Software Quality Assurance, Project Management, Configuration Management, Release Management and Software Reliability, Stability and Performance testing services for projects of:

• People Soft August 2003 Foster City, CA

• Hewlett-Packard July - December 2003 Cupertino, CA

• Visa International June 2003 - August 2003 Foster City, CA

• eMoomba.com March 2002 San Jose, CA

• AOL Time Warner / Netscape August 2001 - March 2002 Mountain View, CA

• Motorola / StarFish September 1999 - February 2000 Scotts Valley, CA

• IBM December 1998 - August 1999 San Francisco, CA

TEACHING EXPERIENCE:

SOFTWARE TRAINING CENTERS San Francisco, CA

May 1999 - August 2001 Lead Instructor

Licensed by State of CA Bureau of Post-Secondary Education to teach Computer Science in State of California

Once a week was teaching intensive 15 meetings x 3 hours/meeting course “Hands-On Quality Assurance Engineering for e-Commerce Projects”

STATE HIGH SCHOOL NO. 22 Moscow, RU

September 1991 - June 1992 Teacher of Mathematics

Was teaching classes for high grades in Calculus, Algebra, Geometry and Introduction to Math Analysis.

TRAINING AND EDUCATION:

August 2007 WILY TECHNOLOGY TRAINING CENTER Brisbane, CA

Performance Engineering

IntroScope DashBoard

August 2005 QUEST SOFTWARE TRAINING CENTER Irvine, CA

Configuration / Version Control Management

STAT for PeopleSoft

July 1999 SEGUE TRAINING CENTER San Jose, CA

Silk Foundational Classes

SilkTest, SilkPerformer, SilkMonitor

August 1998 MANAGEMENT COLLEGE OF SAN FRANCISCO San Francisco, CA

Diploma in Software Quality Assurance

Process Improvement, Risk Management, Human Resource Management,

Unix programming, Visual Basic programming,

Software Test Automation with Mercury Interactive Tools ( WinRunner, LoadRunner, TestDirector )

January 1996 COMPUTER EDUCATION CENTER Daly City, CA

Advanced Software Test Development Classes

Software Test Automation Tools

( MS Visual Test, Segue QA Partner, Rational SQA Robot, WebBench )

December 1993 IBM TRAINING CENTER Moscow, RU

Certificate in Computer Science and Software Engineering

Programming with Pascal and C, Software Development Life Cycle, Test / Debugging Techniques

July 1991 STATE PEDAGOGIC UNIVERSITY Moscow, RU

MS in Mathematics

Specialization: Math Analysis, Physics of Materials

REFERENCES:

Outstanding professional and personal references available upon request.

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