Sales Customer Service

SYED N. HASHMI

**** ********* **. 563-***-**** (h) § 309-***-**** (c)

Bettendorf, IA, 52722 ***********@*******.***

SALES MANAGEMENT / BUSINESS DEVELOPMENT

PROGRAM MANAGEMENT / SALES ENGINEERING

Plan and Implement Comprehensive Sales & Management Programs

Apply far-reaching senior-level expertise in the full lifecycle of sales management for start-up & speed-up operations. Close multi-million dollar, high complexity corporate sales with Fortune 500 customers: Professional with exceptional communication skills and a keen client needs assessment aptitude. Area of Expertise: Strategic sales and marketing campaigns Budgeting, Forecasting, Pricing and Planning Key account acquisition and retention Executive presentations and negotiation P&L Prospecting and lead generation Customer relationship management Team building and coachingSpecialized Knowledge Base: Engineering § Plant Manufacturing § Supply Chain Management § Purchasing § New Product Development § R&D § High Complexity Problem Solving

Combine Tenacious Leadership Strengths in Planning & Directing Sales Operations and Sales Teams for Large Scope, Matrix Organizations. Transform Underperforming Operations; or Setup, Launch and Manage New Operations that Exceed Organizational Goals. Created methods to track, measure, and analyze performance.

Dynamic leader. Oversight leadership and management for all facets of business and sales operations including day-to-day operations, fiscal management & financials (P&L, analysis, forecasting, budgeting, Balance Sheet, cost reduction & avoidance), purchasing, supply chain and inventory control, corporate sales generation, and customer service metrics. Exponentially grew revenue in every position to date. Managed multiple, far-reaching issues and solved myriad problems for staff and customers.

PROFESSIONAL EXPERIENCE

Sales and Engineering Manager 09/2009 –8/ 2011

Fivestar American Die casting, New Hope, MN

Recruited by COO as a business development executive and engineering strategist to turnaround underperforming operations, generate and grow business, and draft ground-floor business strategies and procedures for sales and marketing. Developed plans, designed, and managed all engineering and sales activities. Advisor to COO regarding all daily business operations, financials, activities, and future plans.

Solicited and landed 5 new major accounts, generating $2 million plus of new annual revenue, breaking a two-year run of no new business in the company.

Due to increased sales, generated the need for near double capacity; identified facility and negotiated contract for new, larger building.

Designed business, and sales and marketing procedures, and introduced procedural policies – a company first. Monitor competitive information; publish monthly sales forecast.

Introduced new planning measures: Developed job cost studies for the manufacturing operation; provided and coordinated new product data to plant operations; verified pricing and key information on all new purchase orders collaborating with plant personnel; and developed cost studies for manufacturing operations.

Quad Cast Inc., Moline, IL

Sales and Marketing Manager 2004 – 2009

Oversight leadership for the Customer Service, Sales, Purchasing, and Marketing teams in 3 locations in the US. Took charge of sales & marketing, delivered all sales presentations to major customers, and exponentially grew sales and revenue within 3 years. Developed and managed key accounts; negotiated contracts.

Led sales team of 20 internal and field sales reps in conducing marketing research to identify new business and opportunities. Led motivational training programs for sales professionals. Taught direct selling.

Designed and introduced new business development strategies that amplified product and process awareness, market share, and company profitability that directly contributed to driving sales growth performance from $11.5 million to $22.6 million in 3 years:

Guided sales team in selling big accounts. Expanded into new market, built loyal customer base;

Facilitated a highly effective team concept; opened the lines of communication between sales and delivery teams, resulting in a streamlined sales cycle and creating the largest sales funnel in the company’s history;

Initiated and nurtured productive relationships with senior representatives at Kawasaki, GM, Ford, Kohler, John Deere, Polaris, and other Fortune 500 companies.

Traveled overseas to explore business opportunity; saved customers $140,000 in the first year.

Launched upgrade and enhancements for the corporate marketing and advertising programs. Consulted with an outside design firm to create new materials. Initiated new website and drafted sales content; guided in upgrading website content and look.

As a member of the US delegation with the president and owner of North American Die Casting Association, traveled to China to observe business operations and solicit new business. Traveled to Japan and Hong Kong on other similar trips.

Engineering Manager Quad Cast Inc. 1992 – 2004

Collaborated directly with major customers to improve part manufacturability and design new products. Oversight leadership and direction for the Engineering, Quality Assurance, Maintenance, and Tool Room functions. Oversight supervision for 15 personnel.

Spearheaded introduction of a series of continuous improvement initiatives that consistently strengthened productivity, part quality, and customer satisfaction;

Developed complete part quotes for sales department for multi-million dollar accounts;

Directed the Company’s improvement programs to maintain a competitive edge;

Implemented immediate solution to restore production and performance, achieving financial objectives and meeting customer/production obligation;

Initiated ISO 9001-2000 Certification Program.

Earlier Employment

Plant Manager/Consultant, Quality First Corp, Stevensville, MI

Plant Manager, Production Aluminum Company, Sparta, MI

EDUCATION & PROFESSIONAL TRAINING

MBA, Roosevelt University, Chicago, IL

MS in Physics; BS in Physics (Honors), Karachi University

Continuing Education: Effective Speaking and Developing Human Resources, Dale Carnegie § Leadership & Assertiveness Training § The Habits of Highly Effective People, by Dr. Stephen Covey § Leadership Development § Operations Management § Quality Assurance § Just-in-Time Manufacturing § Engineering Management § Sales & Marketing Management

Professional Associations: American Management Association § MBA Executive Association § North American Casting Association

Awards: President’s Award for outstanding achievement (Quad Cast) § International Die Design Competition

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