Customer Service Sales
Resume:
ADAM GHANDOUR
NATIONALITY: AMERICAN/LEBANESE
ADDRESS: TAMPA, FLORIDA
DATE OF BIRTH: JUNE 3RD, 1981
E-MAIL: m8v81b@r.postjobfree.com
PHONE: +1-813-***-****
GREETINGS,
IF YOUR ESTEEMED COMPANY COULD BENEFIT FROM THE EXPERTISE OF A HIGHLY MOTIVATED, DYNAMIC YOUNG PROFESSIONAL WITH A WIDE
RANGING BUSINESS SKILLSET (WITH A MEDICAL BACKGROUND), ACQUIRED FROM YEARS OF HANDS ON EXPERIENCE IN THE WORKFORCE
(INTERNATIONALLY); THEN KINDLY TAKE A FEW MOMENTS TO REVIEW THE FOLLOWING.
I HAVE A VERY STRONG CUSTOMER RELATIONS AND SALES BACKGROUND FROM MY PROFESSIONAL EXPERIENCE IN THE UNITED STATES. MY
WORK IN THE U.S. ALLOWED ME TO REALLY HONE MY FUNCTIONAL INTERPERSONAL AND ADMINISTRATIVE SKILLS. I WORKED AS A MEDICAL
INSURANCE COLLECTOR AND CLAIMS APPEALS SPECIALIST AT A TOP MEDICAL REVENUE SERVICES COMPANY (CALL CENTER SETTING), WHERE I
WAS THE NUMBER ONE PERFORMER FOR ALMOST THE WHOLE TIME I WAS THERE. I THEN WENT TO WORK FOR OFFICE DEPOT INC., STARTING
AS CUSTOMER SERVICE SPECIALIST AND I MANAGED, VERY QUICKLY, TO WORK MY WAY RIGHT UP TO DEPARTMENT SALES MANAGER;
SHORTLY AFTER WHICH I BECAME THE TOP SALESPERSON IN THE REGION (SOUTHEAST U.S.). I AM VERY PROUD TO SAY THAT I HELD ON TO
THAT TOP SPOT FOR ALL OF BUT 3 MONTHS OF MY ENTIRE TENURE WITH THEM.
I HAVE ALWAYS REMAINED CONSISTENT IN MY BELIEF OF THE NEED TO PROVIDE CUSTOMERS WITH TOP QUALITY SERVICE. SIMILARLY, MY
ENTHUSIASM AND COMMITMENT TO THEIR ABSOLUTE SATISFACTION AND SERVICE EXCELLENCE HAS ALSO NEVER WAVERED.
MY RECENT GRADUATION FROM UNIVERSITY, WITH A BACHELOR OF SCIENCE HAS ALLOWED ME TO EXPERIENCE A MARKED INCREASE IN MY
OVERALL KNOWLEDGE AND PROFESSIONAL EXPERTISE.
THE DEGREE EXPOSED ME TO MANAGEMENT, QUALITY CONTROL, HEALTH AND SAFETY AMONG MANY OTHER SPECIALTIES. I WAS ALSO ABLE TO
IMPROVE MY ARABIC WHILST STUDYING IN LEBANON AND JORDAN I AM ABLE TO UNDERSTAND ALL ARABIC DIALECTS!
“HIGHER EDUCATION” COUPLED WITH MY DIVERSE OCCUPATIONAL BACKGROUND HAS HELPED ME BECOME ESPECIALLY ADEPT WITH
DISCIPLINES RANGING FROM, BUT NOT LIMITED TO, TEAM MANAGEMENT/COORDINATION AND LOSS PREVENTION TO BILLING/COLLECTIONS,
CUSTOMER SERVICE AND QUALITY CONTROL. CONSEQUENTLY, I HAVE ALSO BEEN ABLE TO IMPROVE MY PROFICIENCY IN DEALING WITH
CUSTOMERS AS WELL AS LIAISING WITH LARGE ORGANIZATIONS SUCH AS HOSPITALS, INSURANCE COMPANIES, VENDORS AND EVEN
GOVERNMENTAL ORGANIZATIONS.
MY TRACK RECORD AND SKILLS GAINED IN HEALTH, SAFETY, MANAGEMENT, QUALITY CONTROL, SALES AND COLLECTIONS WOULD MAKE ME
AN IDEAL ADDITION TO YOUR TEAM IN JUST ABOUT ANY CAPACITY.
I HAVE DEVELOPED THE CAPACITY TO THINK CREATIVELY AND UNDER PRESSURE WHICH HAS HELPED ME TO BE HIGHLY ADAPTABLE IN ANY
WORK ENVIRONMENT.
I AM EXTREMELY ENERGETIC AND HIGHLY MOTIVATED AND I HAVE A NO EXCUSES, NO NONSENSE APPROACH TO EVERYTHING I DO!
I LOOK FORWARD TO SETTING UP A ONE ON ONE INTERVIEW TO DISCUSS HOW MY SKILLS CAN BE OF VALUE TO YOUR ORGANIZATION.
SINCERELY,
ADAM I. GHANDOUR
C.V.
ADAM GHANDOUR
NATIONALITY: AMERICAN/LEBANESE
ADDRESS: TAMPA, FLORIDA
DATE OF BIRTH: JUNE 3RD, 1981
E-MAIL: m8v81b@r.postjobfree.com
HIGHLIGHTS:
EXTENSIVE PROFESSIONAL SUPERVISORY/TEAM LEADER EXPERIENCE
HIGHLY ADVANCED NETWORKING AND COMMUNICATION SKILLS (ARABIC SPEAKER)
DIVERSE WORK EXPERIENCE AND PROFESSIONAL BACKGROUND
5+ YEARS OF EXPERIENCE IN DIFFERENT WORKFORCES WORLDWIDE
3+ YEARS OF PROFESSIONAL BUSINESS EXPERIENCE IN THE UNITED STATES
BACHELOR OF SCIENCES DEGREE HOLDER.
CERTIFIED IN FIRST AID BY INTERNATIONAL RED CROSS
INTERNED IN H.S.E. WITH CONSOLIDATED CONTRACTORS CO. IN JORDAN
TOP ACHIEVER THROUGHOUT MY WORKING CAREER
EXPERIENCE:
SALES MANAGER/TEAM LEADER JULY 2007 TO JAN. 2009
OFFICE DEPOT INC.
MELBOURNE, FLORIDA
- LED TEAM THAT BOOSTED TECHNOLOGY SALES REVENUES TO HIGHEST LEVEL IN SOUTHEAST U.S.
- SALES TEAM LEADER- DAILY/WEEKLY NUMBERS MONITORING & DRIVING SALES.
- MANAGED STORE INVENTORY- THOUSANDS OF PRODUCTS, CONDUCTED WEEKLY AUDITS.
- SAFETY TEAM LEADER: INITIATED AND IMPLEMENTED ALL OCCUPATIONAL SAFETY PROTOCOLS &
PROCEDURES IN THE WAREHOUSE (ACCORDING TO OSHA)--REVIEWED & REVISED DAILY/WEEKLY.
- RESPONSIBLE FOR ACCIDENT/INCIDENT REPORTING.
- FILED WEEKLY LOSS PREVENTION REPORTS FOR HIGH- END INVENTORY.
- MANAGED SECURITY PROTOCOLS AND HARDWARE FOR LOSS PREVENTION.
INSURANCE ACCOUNT MANAGER/CLAIMS APPEALS SPECIALIST JUNE 2005 TO MARCH 2007
MEDICAL DATA SYSTEMS, INC.
MELBOURNE, FLORIDA
- LIAISED WITH HEALTH INSURANCE COMPANIES AND HOSPITALS TO RESOLVE
PRELIMINARILY DENIED MEDICAL CLAIMS VIA TELEPHONE, WEB, FAX & PRIORITY MAIL.
- REVIEWED PATIENT MEDICAL RECORDS & PHYSICIANS NOTES FOR CLAIMS APPEALS.
- INITIATED & RECEIVED ACCOUNT FOLLOW-UP CALLS THROUGHOUT EVERY WORKDAY.
- SPECIALIZED IN WRITTEN CLAIMS APPEALS & CHARGES DISPUTES.
- FILED MEDICAL/HEALTH INSURANCE CLAIMS WITH INSURANCE COMPANIES.
- TOP REVENUE PRODUCER FOR 11 OUT OF 15 MONTHS (BAD DEBT INSURANCE
COLLECTIONS FREQUENTLY EXCEEDING $80,000.00/MONTH).
- RESPONSIBLE FOR INSURANCE DISCOVERY ON PATIENT ACCOUNTS.
- WORKED CLOSELY WITH PATIENTS TO RESOLVE UNPAID INSURANCE CLAIMS.
- RESPONSIBLE FOR HIGH LEVEL OF ACCURATE DATA ENTRY, INCLUDING LOGGING ALL
CORRESPONDENCES WITH PATIENTS, ATTORNEYS, HOSPITALS (CLIENTS) & INSURANCE COMPANIES.
HEALTHCARE ADMINISTRATOR/OPERATIONS MANAGER JAN. 1999 TO FEB. 2001
D.R. AHMED GHANDOUR M.D. F.A.C.S. OTOLARYNGOLOGY (PRIVATE CLINIC)
JEDDAH, KINGDOM OF SAUDI ARABIA
- RESPONSIBLE FOR DAY TO DAY OPERATIONS OF THE CLINIC & SUPERVISION OF STAFF.
- DATA ENTRY & PATIENT RECORD KEEPING/CATEGORIZATION & ACCOUNT MANAGEMENT.
- RESPONSIBLE FOR ALL ACCOUNTING AND BANK DEPOSITS.
- EMPLOYEE RECORD KEEPING AND PAYROLL MANAGEMENT.
- INVOLVED IN ALL BILLING & COLLECTIONS WITH INSURANCE COMPANIES & PATIENTS.
- RESPONSIBLE FOR PATIENT SURGERY SCHEDULING AT HOSPITALS IN THE JEDDAH AREA.
- ASSISTED PHYSICIAN WITH SIMPLE E.N.T. PROCEDURES WHEN NECESSARY.
SPECIALIZED TRAINING:
HEALTH, SAFETY & ENVIRONMENT INTERN SUMMER 2011
CONSOLIDATED CONTRACTORS CO.
AMMAN, JORDAN
- INVOLVED IN DESIGN PHASE OF HASIB SABBAGH ACADEMY FOR HEALTH, SAFETY & ENVIRONMENT.
- WORKED CLOSELY WITH DESIGNERS & ENGINEERS THROUGH TO FINAL STAGE OF PROJECT’S DESIGN.
- RESPONSIBLE FOR HEALTH & SAFETY CONSIDERATIONS INTEGRATION INTO DESIGN PHASE.
- INTEGRATED ENVIRONMENTAL SUSTAINABILITY TECHNOLOGY INTO BUILDINGS’ DESIGN.
- INVOLVED IN DESIGN OF ALL LABS INCLUDING ENVIRONMENTAL AND FOOD HANDLING LABS.
- INVOLVED IN CURRICULUM DEVELOPMENT FOR HEALTH AND SAFETY TRAINING.
EDUCATION:
BACHELOR OF SCIENCES IN PUBLIC HEALTH AND DEVELOPMENT
UNIVERSITY OF BALAMAND BEIRUT, LEBANON 2011
ICRC GENERAL FIRST AID CERTIFICATION 2010
INTERNATIONAL BACCALAUREATE 2002
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