Manager Customer Service
Resume:
RODNEY URQUHART
Longwood, FL 32779
PHONE 727-***-****
E-MAIL **********@*****.***
SUMMARY
Experienced professional with 10+ years in the biopharmaceutical industry. Major strengths include process engineering, research and problem solving, and interpersonal communication. Possess ability to represent a company with professionalism and confidence. Analytical, independent thinker; who enjoys decision making, is dependable and detail-oriented.
WORK EXPERIENCE
Grifols Biomat, USA January 2010-March 2012
Facility Manager Houston, TX
Ensures facility compliance with all federal, state, local and company-specific regulations related to quality of product, employee and donor safety.
Analyzes trends and reviews quality data to determine opportunities for continuous improvements.
Establishes in conjunction with Regional Manager and Finance, annual production forecasts and center budget activities, ensuring goals are realistic and attainable.
Manages, leads, and develops talent within the facility. Attracts, retains, rewards, and motivates a diverse workforce.
Ensures high levels of customer service and satisfaction.
Recruit, select, and hire for management and supervisory positions.
Let’s Eat! St. Petersburg August 2008-November 2010
Owner/Operator St. Petersburg, FL
Let’s Eat! is a professional dinner preparation kitchen. Our goal is to help busy families increase quality time with each other, with friends and for themselves by ensuring that dinner preparation is fast and efficient, and that meals are delicious, healthful and varied. Our unique services enable everyone to make informed dietary decisions, improving productivity and reducing stress.
DCI Biologicals February 2006-July 2008
Facility Manager Temple Terrace, FL
Assists center manager in setting realistic expectations of staff and compliance with all rules and regulations.
Maintains and enforces confidentiality of test results and perform documentation of all results in a timely manner.
Demonstrates complete understanding of PDS III computer system.
Provides engineering ideas that increase donor retention while improving the quality and efficiency of operations.
Other duties and responsibilities as assigned.
Baxter Healthcare, BioLife Plasma Services March 2004-August 2005 Operations Manager Greensboro, NC
Ensures facility compliance with all federal, state, local and company-specific regulations related to quality of product, employee and donor safety.
Analyzes trends and reviews quality data to determine opportunities for continuous improvements.
Establishes in conjunction with Regional Manager and Finance, annual production forecasts and center budget activities, ensuring goals are realistic and attainable.
Manages, leads, and develops talent within the facility. Attracts, retains, rewards, and motivates a diverse workforce.
Ensures high levels of customer service and satisfaction.
Recruit, select, and hire for management and supervisory positions.
Other duties and responsibilities as assigned.
Alpha Therapeutic Corporation November 1998-February 2004
Operations Manager Charlotte, NC
Responsible for maintaining and monitoring cGMPs to ensure compliance with the FDA,
CLIA, PPTA, OSHA, and German Health Authority.
Manage a staff of 30+ professionals to include Physicians, Nurses, and operational staff
members.
Assisted Center Director by increasing volume while maintaining a positive cost variance per Kilo.
Performs donor recruitment and education to enhance the growth and public awareness of
the biopharmaceutical industry, and Alpha Therapeutics Corporation.
2001-2003, member of Alpha Therapeutic Corporation Junior Board.
Training Coordinator Gainesville, FL
Manage all staff training. Advise Director on all training and compliance issues.
Deliver an approved, structured, written training program for new and current employees.
Provide Quality Assurance support. Provide corrective training for procedures performed
outside Alpha Therapeutic Corporation guidelines.
Supervise center operations as assigned by Director.
Phlebotomist Gainesville, FL
Prepares donors for and performs venipuncture, using aseptic technique according to the
Standard Operating Procedures, Training and Safety Manuals, OSHA requirements and
established personnel policies.
Set up plasmapheresis equipment.
Performs all required quality controls and legibly records results and events in appropriate
logs in accordance with established procedures.
Performs duties and assignments to various other areas of operations.
EDUCATION
Keiser College 2011 EMT-B
University of Florida 1996-2000 BS, Microbiology and Cell Sciences
Specialization in Food Science, Minor in Chemistry
St. Petersburg Junior College 1995-1996
AS, Biology
PROFESSIONAL AFFILIATIONS/ORGANIZATIONS
Alpha Gamma Rho Social/Professional Fraternity /Vice Noble Ruler of Planning 1997-2000
Microbiology Club (Member) 1997-2000
Future Leaders of America (Inducted Member) 1998 Advanced management trained (Biomat) 2012
National EMT-B Certification 2012 Florida EMT-B Certification 2012
American Heart Association CPR Adult/Infant Certification. 03/2011
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