Customer Service Manager
Resume:
Raymond E. Wright
Archdale, NC 27263
336-***-**** cell phone Email: **********@***.***
PROFESSIONAL PROFILE: Experienced Manager providing services in Production Operations, Transportation/Logistics, Warehouse Management, Product Inspection, Inventory Control and Quality Customer Service.
KEY COMPETENCIES AND STRENGTHS:
Recognized team player with proven abilities to work effectively with individuals at all levels.
Problem solving of issues and adhering to company management quality standards and processes.
Strong knowledge of relevant OSHA and DOT regulations, including EDI and SAP processes.
Dedicated to strong work ethics and driving efficiencies and continuous improvement.
Proven leadership success in creatively managing and motivating people.
To deliver customer focused, highly organized, quality-oriented products, while adapting to shifting
and sometimes conflicting, demands and priorities.
Ability to analyze situations for cost savings strategies and create greater efficiencies (utilizing kaizen principles)
Experience in MS Word/Excel; other specific company software (email: Lotus Notes, Outlook)
Gainsborough Bath (Premier Bath Inc.), Lexington, NC July 2009 - March 2011
Warehouse Distribution Supervisor
• Oversee daily product shipments to all areas of the USA.
• Coordinated pickup and delivery schedules / tracking of all shipments for on-time delivery.
• Responsible for final quality control check process for all shipments.
• Responsible for employee training and weekly safety training for the shipping department.
• Maintained communication with drivers and coordinated directions for customer deliveries.
• Oversee monthly inventory count and accuracy.
• Certified Forklift Driver.
Leggett & Platt Bedding Components, High Point, NC January 2008 to December 2008
Shipping Manager
• Supervised and coordinated all shipping and receiving efforts, while providing staffing to cover a two-shift production operation, organized daily workload and special projects.
• Responsible for leading the effort of reorganizing and the restructure of warehouse logistics/operations to provide initiation of production lean manufacturing practices.
• Supervised a staff of 25 employees, which included 6 drivers.
• Utilized flow through and cross docking for greater cost savings and inventory reduction.
• Revised layout of trailer loading and storage for greater efficiencies, resulting in cost reduction by utilizing less manpower.
• Timely preparation of airfreight quotes for domestic and International shipments.
• Negotiated and administered service contracts with air carriers and service providers (common carriers).
• Consistently maintained below monthly forecasted budget on departmental expenses and overhead.
• Monitored and reported daily inventory analysis, resolution of any inventory discrepancies. Worked with FIFO inventory system on most warehouse product and components.
• Provided quality customer service, maintained detailed customer contracts/files.
Raymond E. Wright – resume
Page 2
Sealy Mattress Co., Trinity, NC October 2000 – April 2007
Warehouse Manager/Inventory Control Specialist, Returns Bedding Quality Control Inspector
Daily responsibilities for overseeing warehouse operations, inventory accuracy, supervised pull stock program,
processing return to stock product, quality control inspections, along with loading and shipping. Oversee, lead and participate in kaizen events for continuous improvement of several functional operation areas.
• Improved on inventory accuracy and responsiveness. Daily inventory analysis for accounting purposes.
• Coordinated and managed daily physical count cycles, use of KanBan card system tracking of components through the production process.
• Ability to organize, daily workloads, handle, delegate and coordinate multiple tasks.
• Tracking of overstock and obsolete inventories.
• Managed, lead, hired, trained inventory warehouse team members.
PROFESSIONAL PROFILE HISTORY:
G&K Services, Graham, NC
Barduesh Services, High Point, NC
Coyne Textiles Services, Syracuse, NY
District / Area Service Manager, A combination of several years’ experience and relocation, from 1995 to 2000, in the uniform/laundry rental business serving each customer base with uniforms, rugs, and other laundry utilities. Provided supervision for daily route drivers, scheduling of deliveries and provided quality customer service. Installation of new accounts, regularly scheduled customer visitations, coordinated all account activity and increased customer base for greater sales volume and growth. Handled daily route sales, as needed.
Hevi-Duty Electric, Cortland, New York
Production / Warehouse Supervisor, A leading subsidiary of General Signal in the refurbishment of electrical utility/pad mount transformers. Involved with daily production of rebuilding electrical pole mount and pad mount transformers. Assisted plant manager with various duties including inventory, shipping and receiving, employee training and OSHA compliance regulations and federally regulated DOT standards.
EDUCATION:
Morrisville State College, Morrisville, NY Business Administration
Tompkins Cortland Community College, Dryden, New York Continuing Education - Business Administration
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