Customer Service Representative

ANTHONY JONES

***** * *********

Chicago, IL ****3

Main: 773-***-****

*****.*********@*****.***

OBJECTIVE

Pursuing a career with an established company where I can utilize my acquired skills, and hands on experience to advance the mission and purpose of the organization; and gain additional professional knowledge and skills in technology and business administration.

EDUCATION - University of Phoenix, Chicago, IL *Earned Bachelors Degree in Business of Science and Management – GPA 3.5

PROFESSIONAL EMPLOYMENT

Stroger Hospital, Chicago IL April 2009-Present

Storekeeper/Buyer/Web Administrator

Manages and troubleshoots Materials Management/Purchasing applications

Gathers and document data requirements for data-driven projects

Works with staff to conceptualize data needs

Maintains item master file to identify price validations and description changes

Coordinates requests for contract master files

Analyzes external reports/ identify solutions

Creates purchasing utilization reports, contract compliance reports and productivity reports

Troubleshoots daily discrepancies

Responsible for system administration of GPO website and office supply website

Manage the CCHHS Supply Chain Management intranet web page

Maintains and troubleshoots the CCHHS contract management posting website

Performs vendor credentialing

Manages submission of W9 and Vendor Request Forms to Accounts Payable

Creates Systems Reports and Quotes for all purchases

Negotiate contract pricing

Review contracts to check for accuracy

Post all contracts to website

Create purchase requisitions and Generate Purchase Orders

Sends email notifications of bid postings through email system

Conducts and manages the competitive bidding process for supplies and equipment

Works with GPO purchasing process

Acts as a resource to hospital and office staff regarding purchases

Submits monthly cost savings documents

Participates in Purchasing Process Improvement initiatives

ACCENTURE, Chicago, IL August 1999 –December 2006

• Help Desk Technician May/2006 –December/2006

• Customer Service Representative

• Trouble shoot computer malfunctions within software and hardware

• Backed up data to server

• Maintained assigned cases in the remedy tracking tool

• Recorded termination laptops into value web tracking system

• Reconfigured laptops for internal employees

• Service Coordinator/Guest Receptionist August/1999 –May/2006

• Answered office service phone hotline

• Maintained the Kiosk reservation system

• Setup and Maintained Audio/Visual Equipment

• File cabinet audits

• Reserved spaces for customers

• Maintained and repaired office equipment

• Created New Hire Packets for New Employees

• Issued security badges to Employees

• Systems Accounting – Diploma, Data Processing

COMPUTER SKILLS

• Proficiency in MS Office: Word, Excel, Outlook

• Windows XP, Data Entry

• JD Edwards, One World

• Edict Systems, PricePal, Validate EC

• OM Direct, Attainia

• Word press Web System, Mail Chimp Email System

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