Customer Service Assistant

RESUME

¬

NILESH RAVINDRA VAIDYA */**, *stShrikantPalekerMarg,

Mobile no: 9892636703Chira Bazar, 1st Floor Room No-10

Email ID: *********@*****.*** Mumbai - 400-002

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Career Objectives

To seek employment in the Operations Dept/Customer service Dept and related in professionally managed organization that would give me value addition and an Opportunity to effective utilize my abilities to grow with the organization

Educational Qualification

• Appeared B.com from SiddharthCollege, Mumbai University in March 2011

• H.S.C from Siddharth College, Maharashtra Board passed in Feb 2006

• S.S.C fromChikitsak High School, Maharashtra Board passed in March 2004

Other Qualification

English Typing skill of 30 w.p.m

• DOS, MS-WORD, MS-EXCEL, MS-POWER-POINT, TALLY 7.2 / 9.0

Personal Details

• Date of Birth : 25-JUN-1986

• Language know : English, Hindi, Marathi

• Marital Status : Unmarried

• Interest & Hobbies : Music, Traveling,cricket

Work Experience

Name of the Company Dinesh D. Shah & Co

Duration 1st Jan 2011 To 25th March 2011

Designation Office Assistant

Office Assistant

Monitor all daily activities of business placed by the proprietor

To ensure regular updation&maintenance of the cheque and generate the report for the same

Maintaining a good relation with the entire customer.

Maintain a record of Cash banking &cheque banking for the miscellaneous receipts.

Checking & Vouching of bills for Payments and the same update in tally & excel

Updating the detailed accounts of the client in to the tally version.

Name of the company Delta Telecom Pvt. Ltd (Reliance Telecommunication)

Duration 1st April 2011 To 24th Dec 2011

Designation Associate in Operation & Maintenance Department

Handling Operation &Maintenance activities for various services Telephone, Internet, DTH services under Reliance communication.

Attending Booking customer complaints through phone calls and emails.

Dispatching the complaints within the field engineers.

Coordinating with the field engineer in addressing the issues.

Handling Fault section

Preparing daily call dispatch & addressing report.

Daily MIS report for stock and complaints received under various services..

Handling and preparing stock report for the daily material consumed by various departments.

Name of the company HIND EXPORTS

Duration 10TH JAN 2012 To Till Date

Designation Office Assistant

Office Assistant

Monitor all daily activities of business placed by the proprietor

To ensure regular updating & maintenance of the cheque and generate the report for the same

Maintaining a good relation with the entire customer.

Maintain a record of cash banking &cheque banking for the miscellaneous receipts.

Checking & Vouching of Bill for payments and the same update in Tally & Excel

Preparing Documents of Exports like Invoice, Packing list, H- Forms, Banks documents to Export Process.

Preparing daily call dispatch & addressing report.

Declaration

I hereby declare that the above information is true and correct to the best of my Knowledge.

NILESH RAVINDRA VAIDYA Date:

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