Customer Service Administrative Assistant

Kimberly A. Serna

Objective: To work for a company that my skills and ability will both

complement and enhance.

Skills: Ability to multi-task, organize and manage time. Ability to

interpret and communicate company procedures and expectations to clientele.

Experience in extensive research both on and offline. Ability to handle

large contractual amounts. Ability to analyze and identify strengths and

weaknesses in office procedures in order to find alternative solutions.

Employment

01/2007 to 07/2011

Bill's Tax Service Norco - Norco, CA

Office Manager - Managed front office and files. Answered client calls,

emails and questions. Scheduled and confirmed appointments. Instructed and

prepared clients for set appointments. Handled payments and client

disputes. Assisted with Tax, Audit and appointment preparation. Accounting

for Schedule C and audit documents.

05/2002 to 01/2007

All American Contractors - Riverside, CA

Administrative Assistant - Accounts payable and receivable. Handled billing

disputes. Organized contracts and change orders per company standards.

Answered client questions, arranged contractor dispatch. Supervised staff

and communicated progress and potential problems to owner.

10/2005 to 10/2006

Babes Sports Pub - All locations

Bartender - Key holder. Opened and settled cash registers. Kept bars clean,

stocked and well organized. Checked all identification in order to avoid

possible minor consumption. Attempted to limit problems and liability by

recognizing intoxication, and taking the appropriate measures to diffuse

the situation. Delivered excellent customer service while providing full

attention to patrons.

Education: H&R Block, Tax preparation license. California State

University San Bernardino, basic courses, 3.2 GPA

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